PlayStation Headquarters — Local services in San Mateo

After my account was hacked months ago, I was finally able to somewhat recover it after jumping hoops through phone calls and chats with this company. No sooner did I finally get my account back, tried logging in and was told it was permanently suspended (assuming the suspension was from whomever had hacked my account). I finally called today to see if once I created a new account, I could get credit for the money I had spent prior to my account being hacked and was told no and hung up on while trying to communicate with the assistant on the line. Completely useless customer service and does not care about helping you recover the money you've spent with...

I contacted PlayStation customer support regarding issues with Remote Play on my PS5. Despite providing thorough answers to every question asked, Ernesto M repeatedly asked the same questions and refused to escalate my case to a higher level of technical support. I was even threatened with being marked as spam for requesting proper assistance. I do not appreciate being threatened or experiencing what felt like an abuse of power by this...

If you want to talk to people that can’t understand you call the...