World Market — Local services in San Mateo

I really love this store, but customer service is horrible- it deserves negative stars. They need to know the value of simply apology- in case they didn't know- it goes a long way. Instead, they blame the customers. And they lied because I see the bench online and it's still available!!!!!They are disorganize and blames you that they didn't call that your order was discontinued. First of all, I went to the store to purchase a couple of furniture. The lady that was assisting me said that they have it and to go ahead and just pay for it and she will meet us in the back to load in the car. After paying for it, they came back to say they don't have it but she will order it for me and have it delivered to the store to pick up. It should be about 2 weeks. I don't think they got my info so I called the next day to make sure they will call me when the order is available. I talked to the store manager and she took all my info and confirmed that she will call when it's ready. 1,2,2.5 weeks have passed and no call.

I called then they have no idea about my order and that I should call the next day to talk to the store manager Stacey because they only have the floor model or I should drive to Oakland to pick up one there. No apology, no anything. I called the next day the store manager, Stacey couldn't be more rude. Exact words: 'take the floor model or I will give you a refund.' I was just blown away! No apology for their mess. I said I would have appreciated if you at least call me instead of me waiting 3 weeks and having to check back periodically. She rudely said, well, we have other customers to call as well. BTW, the bench is still available online!!!!

Bottom line- they lied! They can't own mistakes. Here's the proof that it is still available in case next time they want to lie to other customers! I just checked on line and it's...

World Market has a great selection of merchandise. I found some awesome holiday deals online and picked it up at the San Mateo store- 20% off. However I must say I am disappointed in my last two visits from this store, customer service is rude! Unapologetically rude!

Allow me to explain; ((They)) made a mistake of packing in salted caramel bark instead of salted peppermint bark. I brought because of the beautiful tin box design, it’s a huge difference! •••The staff member who helped me had long black hair and tied up to a ponytail••• She DiD NoT even say Sorry. I will have to reconsider buying from this store. ( but didn’t ruined my mood, I left the store thinking...

You just don't expect to be given such great service in a store anymore. But i couldn't believe how well i was treated by Collin, and the girls working that day. (i wish i'd gotten their names). They would find me anything i needed, gladly... bringing these heavy rugs out-no problem. Collin -setting me up on the computer to find me a coupon What?!! who does that? and more! i was so blown away, so impressed, and so grateful, that i just had to say something. Thank you, all, for taking the time to give such Excellent service in such a cool store we're so fortunate to live near. ( Although-i'd drive many miles...