Patioworld — Local services in San Rafael

I purchased an expensive outdoor teak table and 8 chairs June 30,2020 from the San Rafael store. They delivered the table and chairs a couple weeks after I ordered them. So I was thrilled. Two weeks after we got the table we noticed it is warping, a lot! I contacted the store in San Rafael they said they could not help me it had to go through their warranty dept in Hayward. I immediately filed a claim, with pictures on 7/31/20 and I have heard nothing from them. I have sent emails and all I get is were waiting to hear back from them. I have called their number the San Rafael store gave me. No one answers and no one returns my phone calls. I would never purchase anything else from this store as there is NO customer service if...

We loved our patio furniture when we bought it but beware if something goes wrong ! Our Ramsay chairs have literally fallen apart. We submitted a warranty claim as recommended by the San Rafael manager, Cheri Sweet. It has been one month and we still have not gotten a response. There is no number to call or contact as no one really knows where their furniture is made. We're told they're overseas somewhere. Regardless, this is the worst customer service we have ever had and Patio World stores won't step up and honor their product. Will definitely not be patronizing...

They stated it was in stock when purchased & we did not receive it until 2 weeks later.

Requested delivery 12-3 - Zero respect or courtesy call to let us know that they had put us “last” on the delivery route.

Delivery person calls at 2:30 stating they won’t be at our stop until 3:30 AFTER we waited all afternoon.

Called delivery person to express my dissatisfaction & she hung up on me - because I used “God Damn” out of our...