TheyMade San Ramon — Local services in San Ramon

A Disheartening Experience That Dimmed Our Joy

We’ve had lovely memories at this place—especially when we celebrated our child’s birthday here in December. The creativity, the fun activities, and the concept were everything we had hoped for, and I genuinely appreciated the vision behind it and the effort by the owner and staff.

That’s what made today’s experience all the more disheartening.

My child was excited to return and design another denim jacket. We purchased the package—it is $79 for a denim jacket for kids &Adult, and 200 patch points, which is part of that denim jacket package —and began selecting patches. She had a wonderful time creating her design and handed it over for the final iron on to get the design. to reality. Meanwhile, I was charged $89 at checkout.

When I politely asked about the discrepancy, I was told the price had increased but the menu hadn’t been updated yet. Unfortunately, by that time, the transaction was complete and non-refundable. The feeling that settled in wasn’t frustration about the money—it was about the principle. I value transparency, and this oversight made me feel blindsided.

Though the staff did acknowledge my concern and attempted to correct it, they said their system wouldn’t allow a reversal. She could have give me $10 in cash back atleast, instead she insisted on me getting more patches, why would i do to spoil my design?. I chose not to raise my voice in the shop then, especially with other families enjoying their time creating memories, but I left feeling let down and disappointed. If the owner of this shop get to see this, i request her to revisit her principles and ethics while running the business.

It’s not about the $10—it’s about being honest with customers. Experiences like this take away the trust that makes places like these special.

Would I return or recommend the place again as I did in the past?...

My daughter and some friends went to “They Made” a few weeks back, and it was super fun! You can make tshirts, sweatshirts, jackets, sunglasses, hats, etc…. It cost about $60 for the sweatshirt (prices vary for different projects), and the kids got to choose a bunch of patches to personalize it. They also got to make bead bracelets and decorate a “They Made” canvas tote. The girls spent more than an hour in there creating, and the owner of the store and her team were awesome. I definitely recommend it! We will be back soon to make a...

I visited TheyMade with my mother-in-law because we both like crafty things and we had a great time! I decorated a cap and a t-shirt and my MIL chose a hoodie. The manager was lovely and helpful and took time to understand what we each wanted to do. We've both worn our creations every day for the past 3 days since...