The Red Balloon Toy Store — Local services in Sandy

Can I just stop your scrolling to say how much I adore the Red Balloon. The store on 9400 is one of the best looking family owner stores I've ever seen. An easily maneuvered layout helps me to find the toys I need. It's clean, and so well organized! And not to mention the employees! They are so accommodating, helpful, and incredibly willing to do anything they can do to help!

My only complaint is the sales. Everybody loves a good sale, but I don't usually have time to come in on such short notices. And with the toy club catalog that came out, only a day after they were sent out, the items listed were not even in the store yet! There should be a stock amount before the catalog comes out...

But even though that was disappointing, I love this store and the lovely people who work there! Thank you so so much for a...

My daughter and I went when a lot of the stores were closed and we needed to find some projects to keep her busy until school was going to be back (or not). The shopping center was closed do I was surprised that they were open. Everything was clean and sorted. This was our first time in this Red balloon, we had been to two others at different times. We were greeted and directed to exactly what we were there for! We found klutz kits and some other cool DIYs for her and I even found something. The staff was helpful everything was laid out appropriately by genre/brand. We thanked the staff for being there and for being open during these trying times. They helped us amid taking curbside orders the phone was ringing off the hook so we appreciate them, A LOT! Thank you for being open you are...

I'm so disappointed in the customer service here. The last time I was in the store I bought a lot of toys for friends' birthday parties because I love the store in Salt Lake and wanted to support local. It was so crazy and disorganized that I came back to get the gifts wrapped. I waited ANOTHER 30 minutes just to be told that they don't do gift wrapping on certain days. There were no signs out saying this, and I could have avoided wasting an hour of my day.... I understand that everyone who works there is very young, I just think that putting up signs to let customers know about things like that goes a really long way. Does anyone know of other stores that do...