I placed a doordash order to get food from this Restaurant. The first ordered was incomplete. I ordered 3 items. (Dona Barbar for 45.00, a side of fried pork for 9.00 and a side of smoked meat for 9.00). I waited 45 mins for the ordered to arrive (which is whatever, thats a doordash issue not theirs), only to find that they only sent me the 45.00 platter INCOMPLETE. The 45.00 platter has normally 2 cachapas, and three sides of meat (Pork, Smoked Meat and chorizo). Well the platter I received had the 2 cachapas, NO CHORIZO, and literally 6 pieces of smoked meat and 6 pieces of Pork. And they did not include, in what I received the 2 sides of meat I had ordered. So I get a refund from Doordash and I call the restaurant. The person I talked to had the audacity to tell me that the cook told him that he had added the 2 sides of meat missing to the same plate. His excuse is that the cook was new. I asked him if he wanted me to show the picture of the plate I received "That had the extra meat in it". He was obviously lying. The cook could have made a mistake, I get it. Just own the mistake and dont lie He declined to see the picture but offered to give me the sides if I drove over. I told him I couldnt and that I would just place another doordash order. So I did. The order took about 20 mins to get to me. When I open the boxes I find that there are about 9 pieces of meat on each of the plates, whereas before I would get a full plater of meat. While the food was already expensive/overpriced in this place, in the past I didnt mind paying it, because they always served a good amount of meat. I guess that has changed due to what I can only assume is the inflation due to tariffs. I get that, I have my own business. but they should show or give the customer some sort of notice that says that due to the prices, they will serve less but charge the same. What I didnt appreciate is the lie at first covering for the fact that they had made a "mistake", and then sending me 2 sides of meat for which I paid 9.00 each with literally 9 pieces (Each piece is about 3/4 of an inch) of meat. So I paid 1.00 per 3/4 of an inch for each piece. UNBELIEVABLE and...
Read moreThis place popped up on my Yelp and I thought I should pay a visit to this place as I never had Venezuelan cuisine before & I was also curious. This hotspot is located in the Fort Union Square. Inside the store was very colorful, cute and incredibly cozy. The staff were SUPER friendly and helpful!! They took the time to explain me HOW to (they don’t have any menu books or boards. They have this “interactive menu” QR code pasted on each table that will scan to get to the menu…brilliant!) and WHAT to order (as I had absolutely no idea what to try). Because we don’t eat pork, they even helped me out by changing the ingredients a bit for one dish.
I ended up ordering the Cachapa Bites as appetizers, 2 Arepa de la Casas from the Arepones section, & the Doña Barbara with beef and chicken from the Special Cachapas section for 6 people. But the amount of food they gave in the boxes could have easily fed 8 people!
So what we discovered was that everything had a substantial amount of corn in them, so they were all a bit on the sweeter side. But the shredded beef and the lettuce in the Arepa de la Casas helped balance it out nicely and gave it a lot of flavor. The beef and chicken in the Doña Barbara were a bit dry for us, but the sauce helped a bit. And the cheese they used inside the Cachapas helped balance the sweetness from the corn and a nice tang (these cheesy Cachapas were even better with coffee!). This dish also came with a sweet lemon tea that helped cut some of the richness. Finally, we treated the Cachapa Bites as dessert instead. All in all, the foods were VERY rich, with lots of cheese and corn in them, and nice flavors.
However, a few small things that bothered me a bit were…it didn’t seem like that they were talking enough precautions or had rules in place for social distancing. And masks did not seem to be required inside the restaurant…I mean the staff weren’t also wearing any! But then again, I went there during an odd time, only 3 other customers were there.
Overall, we loved this place. We will definitely go back to try...
Read moreDecided to try it for mother's day since my mother, grandmother and aunt are from Venezuela and we love finding new places in Utah that have Venezuelan food. Our experience quickly declined after arrival.
The menu is a bit confusing in its wording and the ingredients they state they use they do not. For example : crumbled cheese on top of cachapa when it is just parmesan cheese.
The first cachapa arrived and my mother was thoroughly disappointed. What they claim to be a cachapa is a sad attempt. It is mostly doughy and mushy with barely the taste of corn which is essential in a real cachapa. So unlike the multiple reviews that state it is the best cachapa in utah, i would say nope not even close! Anyone who has had authentic Venezuelan food in Venezuela knows this is far off from the real thing.
We had 6 cachapas at our table and all of them came out barely warm which to us made it seem like it was pre-made and reheated to be served.
The service was lacking. Most of the waiters were standing around starring at the customers or on their phones the whole time. The whole experience seemed disorganized to the point that they forgot my order, I waited, and soon changed my mind as I saw my family members response to it. At no point in the meal did they come check and ask if everything was good or if we needed anything.
Lastly, when you go to pay they warn you on the receipt that there is a 4% charge if you use credit as a form of payment. Well my sister paid with a debit card and they charged her 2 dollars extra. She asked why this was the case if its debit, and they stated all cards run as credit. So there is always an upcharge on your total because they need to cover the fee that comes with allowing the use of cards as a form of payment. The items are expensive as it is to have another fee added to the totally.
I would rather go to other Venezuelan restaurants in the area than come here and would reccomend you...
Read more