Mission College — Local services in Santa Clara

For CNA renew Skills only This is for Mission College in Sacramento On Bruceville road I took course Sept1 2018 so disappointed I went there thinking would be a better place then Red cross Was Not The instructor failed me on two things which I did it correctly his story changed first he said I didnt wash my hands the right way which I washed them plenty of times and passed he said I didn't use a clean paper towel to turn off water which I did then he said I didnt dry under my Nails so I failed which I did ask a girl to see her book I got book from the girl and told him to look at it he said no under nails you did not dry story changed then he failed me and the same girl that was my patient because he said we didnt dress from the weak side on right which was a lie we both know if a patient has a weak side you dress them from that side we both failed she took class there before and she got passed on that now she was failed Just Not right to have to keep paying and be failed I spent a total of 172.00 on two places and Now I passed 3 skills and was told well its 65.00 dollars to retake again then if you dont pass you can retake CNA program I think Am giving it up after 45 years I loved my job but jumping hoops is not my thing and my employees gave me lots of awards and praises for my job will not recomend this place or Red Cross on Exposition Sacramento its the Same money and Instructor dont care they treat you with No respect at all there afraid to smile or talk to you they give you a list of what to do and keep going till the end no communication either place I will be calling and reporting...

I have been taking classes since before the pandemic and am still taking classes for my transfer to SJSU. I love Mission College's counselors and teachers. Before I went to the Career Center, I was very positive and highly recommended it to my neighbors and friends, telling them that Mission College is the best community college. However, today I have a very negative review of Mission College's Career Center, and I would give it one star. I went there to ask for help with my Handshake profile and for opportunities for entry-level jobs. One of the ladies there greeted me with a smile when I entered her office. I asked her about my major and explained that I needed help with certain things. She told me to use Handshake and that I should handle things myself. I then asked her if there were any chances for entry-level jobs, even unpaid ones, just so I could gain some experience. She ignored my words and seemed to be in a hurry to leave. Her attitude was very strange, and I felt like I couldn't ask her anything else. She told me that Mission College had contracts with companies that require applicants to be under 29 years old. She looked at me with an angry expression and gave me the impression that I was too old to find a job. I felt as though her attitude was dismissive and unprofessional. I pay thousands of dollars in fees to take classes at Mission College; this is not a free service. Her behavior made me feel like she saw herself as the boss and me as the server. I really hope Mission College considers changing this staff member and hiring someone with patience and a positive attitude...

I give this 4 stars for the education, but a one star if I could rate the customer service when dealing with admissions and records (I always get the same person with the crummy attitude).

Admissions & Records: There is a person that speaks to students in a condescending manner and just doesn't listen to facts. Then they turn the issues on the student, when the real issues stem with the school. The behavior of a few employees can give the customer ( the students) a bad impression, and want to go elsewhere. This kind of service should be investigated and changed or said persons should be moved somewhere that isnt dealing with the public. Since no one wears name badges ( a sign of not being transparent or accou table for the customer service experience), I can't give names of who to avoid.

As for the education, all of the instructors that I have had encounters with seem to really care about the education of their students. You would think that is a given in the educational system, but it isnt.

As a new returning student, I appreciate the stellar instructors in the Hospitality Management Department. There are many opportunities to get hands on experience if your time and passion allows. And in this department, the more questions you ask, the more information is shared = better education.

If Mission College has a major that fits your needs, I would reccommend Mission College for the personalized attention by instructors and small campus. If you care about your treatment by Admissions & Records,...