T.J. Maxx & HomeGoods — Local services in Santa Clara

This review is for a staff member. More training is needed on appropriate customer service behavior. My Mom with difficulty walking and a cane was called to register 9 immediately after register 7 was called for woman in front of us. Light flashed and everything. My husband and I witnessed it. When she walked there, light turned solid and the heavily makeup-ed, light haired older woman working told her she didn't push the button. My Mom explained the number had been called. That woman then scowled, finished helping the person that was already there then proceeded to "busy herself" by ignoring my Mom and giving dirty looks. She had to go to the adjacent till 10 which had been called (why call it when you can see you've screwed up the order) so that the next people were annoyed at not having a free register. All while the original woman working at 9 could have been polite, apologized and helped someone with visible physical mobility issues once the register was free. She was intentionally refusing eye contact and helping her when she could. I wouldn't usually write poor reviews for poor/rude customer service but this felt discriminatory.

If management is interested in who it was, it was the customer service agent working till 9 at...

I always love a HomeGoods store but this store has many downfalls and their crew members are not the exception. I understand that with the many efforts everyone has been implementing to go green providing wrapping for frigel items should be something that stores could provide at an extra fee, like bags.

But why even if I'm asking the people at the cashier tells me they don't do it... yet, I can see the paper they use to wrap and protect frigel items the the right of their cashier station? My sister and I brought items that unfortunately got home broken/chipped because they bumped into each other during the ride back home. Their poor costumer service and bad attitude turned me off and thankfully there is another HomeGoods location nearby, I now just visit that store and asked different cashiers when they are wrapping my frigels if that's something all stores do, everyone has said yes and that there is not reason to say "No" to a costumer, especially with items that could break. Anyways, save your time and hard earned money and take it to the other HomeGoods in the area! This store is...

Great selection and lots of options for clothing and household items. I prefer coming to this HomeGoods over the Marshalls/HomeGoods in Mountain View!

Overall service is good, but I did have a poor encounter with a worker named Sherri. I was purchasing items for my friend's birthday and she asked me if I had a TJ Maxx card. I do but it was expired and I was waiting for a new card. She told me that I should open a new card since I'd get 10% off. I told her I didn't want to open a new credit card account, and she repeated MULTIPLE times that it was not a new credit card account and kept on insisting to sign up. After 5 minutes of back and forth, I finally said yes and I realized after that it was 100% a new credit card account. Very upset and frustrated that I was lied to. I think this is common among all TJ Maxx locations, so just be careful and don't believe any of the workers when they say that it's not a credit card account. Plus she forgot to give me gift receipts so I had to walk back into the store for her to print them...