Mobile Kangaroo - Apple Authorized Service Provider — Local services in Santa Cruz

These guys are scammers! I myself dabble in electronics repair for my friends so I have a soft spot for independent repair shops and understand the difficulties these shops face. But the tactics this shop employs is unethical and just wrong! I brought my Macbook in as I was referred by Apple for a LCD defect. The shop's rep appeared courteous and knowledgeable and assured me that no fees would be charged for tgis repair as long as there is no water or accidental damage signs. He then looked over the laptop and agreed that there we're no such signs. I left it overnight and received a invoice via text message today for $99. I tried calling the shop several times to no avail and finally I called back apple and they confirmed it should be free and advised me to just mail it in directly to Apple. After informing MK that I want to pick up my laptop (via txt) they decide to hit me with a diagnostics fee out of nowhere. This was not mentioned anywhere. Not was I the one thar made the appointment. This is not okay in my book. I cannot in good concious recemmend a company that employs scammer's tactics like this.

I also have reason to suspect that the problem was just a loose/bad cable and not the entire LCD. Being a repair tech myself, I have came accross several LCD's with almost identical issue's that where linked back to a loose cable. These guys have epicly failed. F---- I will update this review should they make thing right and are able to convince me of their ethics.l LCD's with almost identical issue's that where linked back to a loose cable. These guys have failed epicly. F---- I will update this review should they make thing right and are able to convince me of...

So... I know that young nerds often have difficulty thinking of middle aged women using their cool technology but I’m afraid if you run a business with customers you should at least be aware of what a smile is (without having to google it) and that it is a common practice among people.

That was my first issue at the ‘Kang’. I will admit that, as opposed to the other store in went to, they at least plugged in my iPad to see what it was doing. Then however, I was told of a fabulous offer... if I handed in my iPad to Apple they would ‘give me’ a ‘brand new’ 4th generation for only $325+ tax. When I asked for a print out of the specs i got a sheet that didn’t mention specs at all. On my request to amend it manually I found that ‘16Gb’ was apparently all I needed to know.

I went straight to Costco, bought a 6th generation brand new iPad with 128Gb for $399+ tax. It was so much of a non-brainer I had to ask a friend if that could be true. I got NO service at all from Costco, apart from someone explaining to me how to pay and pick up my box but that was still miles better than what I had at Mobile Kangaroo.

Oh and today I came across an article that said “Apple's iOS 11 mobile operating system will not be available for the iPhone 5 and 5C or the iPad 4 when it is released in the autumn.” So by this winter, my ‘brand new’ 4th generation iPad would be totally useless.

I’m sorry I couldn’t give less that one star. I guess you can have that as charity. I must have caught you on a really bad day, as other people seem to be ok with your crappy service.

Sent from my brand new 128Gb...

I was referred to mobile kangaroo from Apple’s online customer service. My computers battery was aging and going dead quick and needed to be replaced. I brought it in and was quoted $65 for diagnostic check that would be put toward the $269 total for a battery replacement and it would take about 5-7 business days. That was the top end of my budget for replacement but I decided to go ahead. 5 business days later they call me to tell me my computer is working fine, but just needs a battery replacement. I knew that was the issue and the solution before I brought it in. The person on the phone then quotes me $369 and that it will be an additional 5-7 business days for them to get the part in. When I said that wasn’t my initial quote, they told me that the original quote I was given was for a different model of computer, but they were given the correct model of the computer from Apple before I arrived and had the exact computer in their hands when they quoted me their price. Also a MacBook Pro and a MacBook Air, which was the differences in prices do not look similar enough to be confused for one another with a basic knowledge of Apple products.

I decided to cut my losses and pick up my computer. Had I known from the beginning that it would be 14 days and $369 dollars for replacement I would not have taken it do be worked on. I am now down $65 dollars and I have the exact computer I dropped off with the same problem I identified before dropping off.

I do not recommend them and would recommend anyone to look at more of their reviews and...