Yōso Wellness Spa — Local services in Santa Cruz

I would like to write an update regarding the latest unexpected, interaction with Carrie at Yoso Wellness. She first of all made a point of getting a hold of me, even though I was not the easiest person to track down. When we did finally speak, she was extremely kind and understanding about the situation I had written about below. I explained to her that I no longer even had the candles, as I did not hear back before Christmas, so just decided to swallow the cost and give them as a gift. Her response to that surprised me...she still wanted to comp me in some way to help relieve any ill feelings that might exist.

And I didn't mention the most important part of our conversation...due to my posting, they are now relooking at their return policies and procedures and will be sure to have a more clear statement so that this confusion does not happen to anyone else again! That is the most important thing that I was hoping to accomplish by my posting in the first place...

The rest is an unexpected and really delightful way to put this situation to rest. And a great way to start a new positive relationship for 2024!! To that end, I would like to thank Carrie and her team at Yoso Wellness for their generosity and for truly caring about me as a person! I look forward to seeing you soon!! 💕 I feel that I was conned into buying two candles from the store at Yolo, located on Front Street in Santa Cruz, this past Friday, December 15th. First of all they are not marked with prices. And when I found two that I thought my Mother-in-law would like, the salesgirl, Hannah, said "oh and those happen to be on sale!" Well, to my surprise they were $56.84 in sale!! And by that time she had already wrung me up and I felt an obligation to purchase them. Not once, mind you...did she ever tell me this was a final sale, or they could not be returned, or exchanged or anything of the like. Nor does it say anything to the extent on my receipt. However, when I finally get the balls to reenter the store and tell the same salesgirl, Hannah, that I had made a horrible mistake and cannot afford such a purchase on my extremely limited fixed income. She is understanding, and tries to help me. And leaves a message for her manager. When not able to get a hold of her manager, is just about to give me the refund... when all of a sudden her manager gets back to her and shuts her down immediately! Tells her that sale items are not refundable and that their policies are written on their website! Who in their right mind makes a purchase and then checks the website for the return policy? If it is not clearly stated in word or in writing on the receipt, I believe that my refund should have been honored. However, poor Hannah, would have probably lost job, should she have honored our refund because her manager(s) were too busy with outside, personal issues to handle the task at hand, and left her with an extremely irritated customer who is now writing this! On the management side, extremely POORLY handled and the WORST customer service I have ever ENCOUNTERED!!! I would NOT purchase anything from this establishment again as they are greedy, and do not care for their customers. I'm sure they can handle the return of two measly candles, but it was beyond them to take the time to deal with me. So thank you for allowing us to see how you really work...

I had my very first facial with YOSO last month during a weekend trip in Santa Cruz with my sister and mom. I was very grateful that they were able to schedule me in as they were very busy that weekend. I had been eyeing this Spa since last year and I really wanted to come during my visit to Santa Cruz. I had my facial done by Jennalee. She was really amazing and knowledgeable. She gave me great recommendations in regards to my skin concerns. For the last year, I have had really terrible breakouts all over my face to the point where it was affecting my self-esteem. I have had facials by other estheticians in my hometown, but I always felt like my skin would just end up somewhat irritated at the end. What I really liked when I came to YOSO was that Jennalee really assessed my skin more holistically and did not do too much to my skin to cause further irritation. I remember getting high frequency and also the microcurrent. When I left the spa my acne bumps had decreased by a lot and my face just looked amazing. Jennalee also recommended me an Osmosis Serum and an anti-candida supplement. I've been using both pretty much everyday and my skin is looking so much better. The redness and the bumps have gone down by a lot! I will include a picture of myself before i had a facial at YOSO and the day after I had one. The pictures don't do it justice but there is a slight difference. I still have a lot of acne scarring but a lot less active acne. Of course I still have to continue taking care of my skin, but it is definitely an improvement. I really appreciate Jennalee and the services YOSO continues to offer. Thank you!

Disclaimer: This is my own personal experience dealing with acne. My skin has always been prone to acne since I was a teenager. I have had terrible breakouts in the past but also really clear skin. I never know when my skin will be better or worse. With that said, acne is different for everyone and there are so many factors that contribute to acne and there is never a one-time solution that will make it disappear. I am grateful that the recommendations given to me are...

Wow, where do I even start?!! Yoso Wellness Spa is an amazing place and they sell the BEST products for your skin! Eminence and Osmosis products are quite incredible. I have been a massage therapist for 18 years and worked in the day spa industry for many years. This spa is doing it right, in my opinion! The treatment rooms are so calming and have a good vibe. I saw Ayla for my very first facial, ever! A girlfriend of mine, bought it for me on our girl's trip to Santa Cruz. I had the 90 minute Skin-to-Soul facial and added on some specific upgrades for my skin issues. Ayla is incredible, both as a person and in her profession. She really listened to my concerns and needs for my skin and recommended certain upgrades to my facial that are really transforming my skin. Her recommendations on products were also amazing. I bought 2 out of the 3 products she recommended, and they're the best I have used on my skin! The facial, itself, was such a lovely experience and felt so wonderful. Her massage techniques are on point and her personality and demeanor are so welcoming and caring. I actually drove back to see her just 3 weeks after my first facial with her, all the way from Oakhurst, California, where I live. She is worth the drive!! I have seen such a difference in my skin with just the two facials I have had from her, and I will continue to see her for as long as she is working and available! I love that Yoso also has their annex just across the street. I needed more product, and I was able to hop across the street after my facial and get what I needed. Thank you, Ayla, for being you and for being...