lululemon — Local services in Santa Rosa

I got a Christmas present of three pairs of pants. I liked two of them and wanted to return one. I took it back along with the receipt of payment from my daughter as it was a Christmas present. Store person said they would not give me a refund unless I have the original card with me that was used for the online purchase! I said it was a gift from my daughter, and she lives in another town. Therefore, I don’t have the card. They said, without the card, they could only give me a store credit, which I didn’t want. They said I could mail it back in and get a refund. I Told the Manager that was a ridiculous policy, more trouble for me, and more cost and trouble for them. She just shrugged. I wouldn’t expect that from such a high cost outlet that is supposed to have such great...

I purchased a shirt a week ago off of the sale rack. I wore it for a couple hours and noticed the chest threading was starting to disintegrate / unfold. Went to return it with tags and receipt and the shirt not washed. Because the tag was removed they wouldn't let me return it. So I went through customer service just as they said to try to get a return and someone approved it. Once again someone in the store told me I couldn't return it because the tags weren't attached and that the lady I spoke to was wrong because she thought I had the tags attached. Either way a shirt made of mold all shouldn't start to disintegrate especially not for $40. Very disappointed in the staffs help & quality of the shirt. Do not buy here, the line's massive, prices outrageous, and some product...

I had a blue Lululemon bra for several years - I wore it often until one day my bf said what are those black stripes on your back? They were from my sports bra. The blue dye wore off and the black material underneath was staining my skin. I waited until the mask mandate was lifted before I attempted to return it to the Santa Rosa Lululemon location. Not knowing what to expect I was so pleased when the young lady who greeted me at the door said I could exchange my blue bra for any sports bra on display. No questions asked! I was appreciative of the staff's professionalism providing me with excellent customer service. Thank...