Patrick James Inc — Local services in Santa Rosa

My cleaners recently misplaced my Patrick James hanger. The hanger came with the custom tailored suit I purchased several years ago. I reached out immediately and asked if I could purchase another dress hanger and cover all related fees, as I am not in California. I was summarily denied but reassured that if I purchased something else from their website, I "might" receive a courtesy hanger.

To be extremely clear, I take no ire to the customer service I received. Michele was prompt and apologetic. This screams of tacky, stingy management, and I'm not surprised. Totally classless, and I'm eager to have my subsequent suit(s) tailored at a more service-aligned establishment. It's a shame to see this once-impeccable institute stoop to this level, and I'm sure it reflects on the quality of their custom work...

I have been a good customer of Patrick James in several other markets. I found this store to be well below their standard. On several occasions I attempted to purchase clothing but left empty handed due to an employee that is to lazy to help me find something that fit. It's like a club they acknowledged us sized us up and walked away. I moved here 7 years ago and at least twice a year I try to shop there but left empty handed due to rude employees. When your selling $200 slacks and shirts the customers need...

Paul has been such a kind person to me since the first day I walked in. We shop here quite a bit I would say and he has gotten to know my dad's taste and how picky he is. We recently had an incident at a cleaners and when we explained what happened to the store manager, she was really helpful in finding our purchase for the ruined shirts....