Iverson's Furniture — Local services in Sarasota

I had furniture and other items to sell and, as a somewhat cynic from New Jersey, I contacted Iverson's Furniture expecting the worst.

Throughout the whole experience, I was concerned because there would be strangers in my home. Barry came to the house to appraise the items and he made us feel comfortable and gave us what seemed like a fair price. We scheduled a pick-up, but I was again concerned that there would be strangers in my home picking up the furniture.

Joe and Will showed up and immediately put us at ease. I think Joe might be one of the nicest people I've ever met. They were great!

We used Iverson's again and Joe and Jeff showed up the second time. Again, it was a great experience!

Joe, Will, and Jeff were respectful of us and our home. They didn't ask for a thing; we had to offer them water and such. They were the utmost professional gentlemen and they were even fun and easy to talk to.

It is important to add, given the nature of their jobs, that they knew what they were doing. For example, the first time, they were taking a very large wall unit and Joe and Will knew exactly how it came apart for the easiest removal and transport. Yet, in taking it apart, they did nothing to harm our home. I cannot adequately express how appreciative we were of these guys making us feel comfortable while they were in our home and knowing how to get the job done!

The only challenge in the whole process was that there was a discrepancy in the amount I was owed, but Barry rectified it when I told him, which I appreciated. Iverson's also paid me for a consignment item, which I was thrilled with.

I would absolutely use Iverson's again...

Ive bought several things from iversons BUT no more. I've found the staff very UNfriendly on several occasions. I once went in with a 10% off credit. The guy questioned its validity and told me they're only good for 30 days. Well mine didn't say that. I explained who had issued the credit and he said she was no longer with them because of things like that and wouldn't honor it.( btw that person they fired was the only person that was ever kind. Guess they couldn't handle the kindness.) Doesn't matter she was still an employee at the time it was issued and it should have been honored. Then he says," well, why did you take so long to use it?" I said because I didn't know I had a deadline. Long story short, his accusing, unkindness lost him a sale. Instead of honoring a 10% discount on "something", he got a 100%...

Poor customer service and communication. I called the store ahead of time to ask about a specific credenza I saw listed online the day before. I gave the exact style, color, and dimensions, and the person who answered confirmed it was available—even though he mentioned he was "busy doing multiple things". I told him I was coming in right away to pick it up. When I arrived, they were loading that credenza into someone else's car. I had packed up my toddler and made the hour-long drive based on the information I was given, only to leave empty-handed. It was incredibly frustrating as I would have paid for the piece ahead of time had the associate offered that instead of rushing me...