Diamond Vault Jewelers — Local services in Sarasota

I'm sorry to have to write a negative review, but after my fiance and parents had a great experience purchasing my engagement ring here, I have not had a good experience. My aunt's ring is also from here and my dad has bought other pieces of jewelry here.

My ring, which is beautiful, was only about 7 months old when I noticed a missing diamond on the side as well as that the ring itself was being bent out of shape - it was no longer rounded and was way too big. I took it in and told them that there was no way anything I'd done could have caused that kind of damage - I take it off to exercise, swim, clean, shower, etc. I'm not perfect but I am very careful. The man we worked with had an attitude the entire time as if I'd been lifting 100 lb weights with just my left hand every day and my fiance and I both got the sense that he 'blamed' me for the issues, even though my mom's wedding ring and engagement ring are also 14K gold, not much thicker, 35 years old, and she wears them every single day. He told me my ring had no warranty for these issues and it wouldn't be considered defective unless I lost another stone or it happened again - it's less than a year old!

I was also disappointed that my fiance saw the woman he and my dad worked with to purchase the ring, and other jewelry items, while we were having these conversations and she never once came over to see if she could help or even say hi. Nearly 2 weeks later they had me come all the way back after they rerounded it just to try it on and see if it still needed to be sized, which I knew it would be, just to leave and wait another 5 days for it to be finished.

When I picked it up, they charged me over $100 more than they told me it would cost when I left it there. I looked at my claim receipt and there was one item that the man we worked with "forgot" to put on the original receipt even though we'd spoken at length about everything they'd be doing while they had my ring and that was one of the things - I had no idea it would be an additional $115 and they never told me that until I picked it up.

It's a shame they don't stand behind their products or help out loyal customers. Had we been treated even a bit better, we'd have bought anniversary bands, Christmas gifts, etc. here. My fiance ended up getting his wedding band at a Jared's where we were treated 100x better - and it only took 2 days for the ring to be resized. We will not...

BEWARE! Diamond Vault associates lie to customers. If a jeweler lies about one thing, how are you going to trust them with anything else? A dishonest jeweler is a matter for concern.

In 2012 my husband and I purchased, from Diamond Vault, a new setting for my engagement ring and placed the stone from my original ring in it. There was never any discussion that we might be purchasing a new stone from Diamond Vault, I made it perfectly clear that I felt strongly about using the diamond from the ring with which my husband proposed to me.

While deliberating the purchase we were told by our sales associate, Paul, that the setting included lifetime complimentary Rhodium coatings - a white gold ring will yellow somewhat over time and needs Rhodium coatings to restore the white shine, generally about once a year with normal wear. Considering the jeweler who sold my husband the original ring charged over $100 for each Rhodium "bath", we took particular notice of this offer and factored it into the investment in this new piece of jewelry.

If one postulates that I may keep this setting for 20 years or more, and that I would have had it refreshed annually, then the complimentary Rhodium baths would have offered a savings of over $2,000.00.

I have taken the ring in a few times for its Rhodium refresher and there has never been an issue. However, when I called today I was informed that unless I had purchased both the setting and the diamond from Diamond Vault then I would be charged for the service. To reiterate, there was never any question of us purchasing a stone when we bought the setting; yet we were promised the free service for the life of the ring. They are now refusing to honor a commitment they made when we purchased a piece of jewelry from them.

If Diamond Vault will lie to customers about something so relatively minor then how on earth can one trust them to be honest when tens or hundreds of thousands of dollars...

I needed to have an antique wedding ring and engagement ring both resized. I had no idea where to take the jewelry, or whom could be trusted: Then I found the Diamond Vault. I am happy that I did!

The engagement ring was a two-tone white gold with yellow gold shank. The wedding band needed to be smaller, while the engagement ring needed to be made larger. I brought the heirloom jewelry to the Diamond Vault, as other reviewers indicated that this establishment does excellent work, and is trustworthy.

I was given an estimate of about 7 days or less, and I recieved a call well before I was expecting one indicating that the rings were ready to pick up. The final price was true to the original estimate. Both rings were carefully resized, while the one ring recieved a heavy rhodium plating.

The customer service was also excellent: The whole experience from drop off to pick up was very much a pleasant experience. The rings match very well now. With the meticulous quality of the work, along with the fair price, I would highly recommend the Diamond Vault based on this...