Savers — Local services in Saugus

UPDATED 2/11/25 It's frustrating to encounter unfair pricing practices in a community-oriented store. The Savers in Saugus, Massachusetts, is particularly notorious for its high prices, leading me to stop donating and shopping there altogether.

The store's pricing strategy for footwear is a significant concern; torn and worn-out shoes, even if they are brand-name, often have inflated price tags of $5 to $6. It's shocking to see used clothes priced as if they were brand new.

This pricing model is unreasonable and appears to target hardworking individuals, as well as those who may be struggling financially.

During a visit to the store, I witnessed a customer's complaint about the drop-off area being a fire hazard—an issue I noticed myself—which led to the arrival of the local fire chief.

However, the workers' apathy towards maintaining a well-organized and safe environment is deeply concerning. Rather than ensuring the donated items are handled with care and respect, they haphazardly pile everything, causing damage to the items.

NOTE: When considering donating to this particular store, it's essential to be aware of their policy regarding item separation. To maximize profits, the store tends to sell individual components separately—including cords, lampshades, remotes, and other accessories. The same practice applies to items such as curtains, bedsheets, and pajama sets. If a component can be removed and sold as an individual item, the store is likely to do so.

To ensure your donated items remain intact and functional for future users, please consider taping components together whenever possible. For instance, securely attach remotes to their respective devices, place smaller parts within larger items, or tape cords to the main item.

By taking these extra steps, you'll help maintain the integrity of your donations and provide a more positive experience for those who benefit from them.

In a recent update, 2021 it was discovered that a photo frame originally priced at $3.99 in the Christmas Tree Shop is being sold at Savers for $7.99. This store's greed and manipulation are unrelenting; it's high time they reevaluated their priorities to make community support a...

Really bad people on the donation center. Donation center hours 8am to 7pm . Today December 1st at 6:45pm they refuse to take any donation , my car was full I drove for 30mn to get there before closing time . I told them I will write a bad review, the guy told me " go ahead my name is Salomone , Don t forget it" I called the store manager I couldn't t find him , so I did a call tho the store number ,the guy on the phone try to find any excuse , he said we Don t have any space for more stuff . When I asked his name he hung up on the phone.

One large bin was empty they refuse , they have a bunch of lazy people Usually I bring stuff ,even I have heavy stuff no one help, they keep looking from far.

I don't think know , why people work in the job they Don t like . Bunch of lazy

When you see the employees are very rude and lazy. It means the management is not qualified to manage this store.

I m not gonna do any more donation to this...

I’ve frequented this Savers for about 10 years now and have noticed in the last year, things have changed significantly. Prices are insanely arbitrary—items are marked very high ($100) for items that are worth less than half. What drove me to write this review is that they now do not allow you to plug in electric items to ensure they turn on. Wanted to purchase a lamp and was told they no longer offer item testing. If an item doesn’t work, you can return within 24 hours for store credit only.

Savers receives items for free, sells at a high markup, and no longer allows a consumer to verify an item turns on, let alone works as in tended? This is a retail store, who should therefore assume the risk of the items they sell—not the consumer.

Still some deals to be found, but largely not...