Warby Parker Woodfield Mall — Local services in Schaumburg Township

Updated: Store Lead refused my replacement pair & sent back to the lab to ship to me. Updated since Owner Responded: Do not be fooled by that response. It's merely P.R. tactics to appear concerned about the issues and that they have addressed them. Neither is correct. My guess is that the owner has been aware of the issue from start and that's why that Store Lead guy is smug and condescending. I contacted Warby Parker in the manner suggested. No response in return and no information about correcting the matter. Original Post: Warby Parker quality is gone, all the way around. I have Raina Confetti Tortoise with green transition lenses. I chose them for their look. I returned and re-purchased them to add the green transition because they are a fun pair. Warby Parker Customer Service misrepresents itself and Warby Parker policy, when it comes to honoring the "Replacement for any reason, within 30 days from the pick-up or receipt of your eyeglasses." I purchased a pair that came scratched so I replaced them. Upon receiving the replacement, I decided to go with a transition lens. That pair arrived with visual issues of the lenses. I returned that pair, but with argument and misrepresentation of Warby Parker policy from the store Team Lead. He is ridiculous and a jerk. I cannot recall his name. He is the Lead and he looks of India or Middle Eastern decent. He is about 5'10" and has a connected mustache and beard. I've had the pair less than two weeks that I finally returned, after his arguing with me. There is an issue with an arm. I am well within Warby Parker "Return for any reason," policy so I went all of the way back to the enormous mall, parked far back from the entrances, in the huge parking lot, and made my through the mall and to Warby Parker. That is not a fun time for me. The store Lead and Warby Parker Customer Service failed to see and acknowledge the major impositions that I have had, because of inferior quality materials and inferior store service. The Store Lead tried to convince me to rebuild my pair of eyeglasses from parts of the same frame that the store uses as display for the shelves. What sort of mess is that? When I informed corporate customer service, I was given a cover up tactic for that store Lead's offenses and non-compliance to Warby Parker policy. Customer Service stated that; There is a New Policy about several Returns of the Same Eyeglasses. I told her that she was making excuses and disseminating incorrect policy for the purpose of covering for that store and the jerk Team Lead. When I told her to tell me where that New Policy can be found by the public Online, she had nothing to say. Suffice it to say that she did not direct me to anywhere Online where that New Policy is located and can be read. I also reiterated that I bought a pair, returned them with customer service because they came to me in poor quality condition. Received the replacement, then refunded them, and made a purchase of a new and more expensive pair. That pair came with visual issues of the lenses poorly cut and mounted. I returned those for the pair of issue now. The arm is bent outward. One person manipulated the nose bridge and then the arm trying to fix it, but only mutilated the frame and the arm still sits outward. I told her not to manipulate the nose bridge because I have another pair from a different eyewear retailer that when they adjusted the frame for fitting and manipulated the nose bridge, the lenses popped out and the frame was distorted so I could not accept them. That is the issue with these eyeglasses retailers. There is no quality and the employees are untrained, unskilled, unprofessional, disrespectful, and rude. Warby Parker Woodfield Mall Store Lead raised his voice, yelled, became aggressive because I told him that I would call customer service. He is offensive, rude, disrespectful, unpleasant, and non-compliance with the Warby Parker Policy. He refused to replace my eyeglasses, per Warby Parker policy. Warby Parker Customer Service lied and misrepresented policy for him and that...

Excellent experience at Warby Parker at Woodfield Mall. From the ease of the online appointment to the welcome as soon as I walked in the store to the in depth product knowledge of the associates on the floor--Ive never had such a positive experience at an eye appointment. My entire appointment was impressive. Dr Chandni Oza was knowledgeable friendly and helpful. She explained everything including the issues I was having with my most recent pair of glasses (from another doctor). After choosing the correct pair I was told if there are fit issues I can come in until they're resolved. However, its highly unlikely that will happen as they all worked together to make sure the frame I chose was the right one. The search for the correct size frame for a trifocal was a new experience for me. The team on the floor and Dr Oza all explained that I needed a larger frame for the prescription to work properly. Ive always gone with the cutest glasses without any consideration of the scrip or input from my eye doc. At my last eye appointment the doc never even saw the glasses I was considering and it turns out the glasses were too small to for that prescription. No wonder I couldnt wear them for more than a couple hours at a time. I even went back to that doctor (an opthamologist) to see if my prescription was correct. No one ever mentioned the narrow frame was the issue. Ill be coming back to Warby Parker for future appointments and highly...

If you need an eye exam. Do HSA medical savings. HSA medical savings is a great deal that gives you tax deduction when April 15th tax day comes. The retina screening is so detailed and accurate that it helps catch the problem much sooner. I was told that pilots have the worst cataract conditions ever imagined which is good to know when you become a jet aircraft pilot. The dental, vision and other miscellaneous benefits that United Airlines provided has horrendously expensive premiums out of your paycheck, extremely high deductibles, don't pay out and you end up paying out of your pocket. This problem is not only at United Airlines, but other air carriers too. Other air carriers have terrible and expensive benefits too. Please do yourselves a favor and go to Warby Parker, pay with an HSA medical savings card, take the highest possible PPO health insurance deductible, and take an April 15th tax deduction from there. Please do a detailed...