Techy South New Braunfels (#1 Phone Repair inside HEB) Apple, Samsung, iPads, tablet, Phones, Google, Laptop, Gaming Consoles — Local services in Schertz

Edit for Reply: This was in Summer 2020, you have proceeded to keep reporting my review because you claim this never happened. I don’t want anything more to do with your company so no I don’t want any resolve except for people to know what could happen to them. Also it wasn’t a woman that answers phones. They both worked at this location, it was a male and blonde woman working at that time. This company preys on the elderly. This place who takes advantage of the unknowing by writing the reviews ONLY for their much older customers. A man was working the counter told an elderly woman in front of me that with a five star review they would get a discount. Of course they said yes, where the male worker wrote their own review for them and then gave the elderly customer a discount. Yet when I came to the counter no such discount was ever offered to me. My phone took a month to repair I was quoted a few days. I paid upfront over $300 for my phone to be completely fixed. Meanwhile a man who claimed to be the owner made a joke of a young woman looking so young for her age. And how she would be quite desirable for the type men that only want very young girls. Disgusting. Do you have a daughter sir? I just wanted my phone fixed… When I came to pick it up two weeks later from dropping it off, the speaker didn’t work. I came back the next day because I have been needing to use my phone since it was in their care for two weeks. When I came back, the young man said it would be finished the next day. Two days pass. Two more days. I finally call and the girl answers and says she will get them on this right away, they will call me back as to why. I had to call two days later. Then when he answers is annoyed with how much I’m calling even though I have been giving them days longer than what he quoted me. He said the phone was actually finished and they were waiting for the soldering to dry. Now. As an electrical engineer, who solders stuff all the time and then uses it to test components immediately after. I knew this all was a lie and a bad company. After another week of this sort of dialogue of them annoyed that my phone has now been with them for a month. I even called saying my phone has been with them a month in total, I don’t want it repaired I just want my phone back. This guy that has been angry with me about getting my $1000 phone back especially with having paid upfront proceeds to tell me it’s now in California being repaired already and it’ll be here tomorrow. What happened to it was already fixed?? Two more days later, no phone and when I see my phone has finally turned on, thank you Apple, it doesn’t turn on in California, it turns on in Houston at another cell phone repair shop. With the time and money wasted for the “new” back to pop off after a week, just get a used phone for the mean time without...

Very friendly, Richie extremely helpful. Unfortunately, I think my phone was the first one of its kind that they had ever repaired. He had problems reconnecting the battery with the new screen, and almost didn't put a piece in for another connection. When he couldn't get it to work at first, Charlie, the store manager began to say that I needed a new $99 battery. Long story short, Richie was able to get the connection to work and put the phone back together--but there were a couple of pieces he didn't know what to do with, so he just stuck them into the spaces of the new screen without cementing them or anything. Due to this, one of the pieces acted as a pry bar and fractured the glass around it. I took some super glue and glued the two pieces in place, but went to show Charlie what had happened. He began to tell me that it wasn't under warranty. I visited the shop a few weeks later on another issue, a different sales person who called Charlie who said I needed a $99 battery. I got the phone working well enough to go on vacation. While on vacation, my phone started glitching, going on and off. Because my wife's phone suffered liquid immersion on this trip, I had to get my phone working, so I took it to a repair shop -but not Cellairis because I didn't want to deal with them again. This repair shop found that the battery connection had been broken and that there was a piece missing that actually held the connection securely. They couldn't believe that the two pieces I super glued hadn't been secured when Cellairis made the repairs. There is also a small round hole that you can see an electrical device-the repair shop was surprised that Cellairis hadn't put the original round piece in the new screen's hole to cover it. I won't be able to get my money back for the repairs that I had done, but my phone isn't glitching anymore. This store (Walmart Cellairis on FM 3009) is probably great for accessories and most common repairs...but make sure you understand the warranty and shop around for not only trained repair techs but certified repairs techs as well. There is...

Simply put, not what was I was expecting based off previous reviews.

Took my LG Velvet for repairs to the charging port as it had stopped working and had to wirelessly charge. Quoted $120 for the repairs. Seemed high but after watching YouTube seemed too difficult. Dropped it off and thought nothing of it. When picking up it no longer connected to the cell network (Verizon), vibration motor and finger print ID were no longer operable. After much back and forth with the manager he was convinced that I brought in a damaged phone and he only fixed what was damaged (charging port). I showed him my screen usage and calls before the repairs but all he could say was that he "fixed what was requested". While true that he did fix the charging port the only result was that I had a brick for a phone that could charge. He stated that I should go to Verizon, as the lack of network connectivity was due to Verizon, not his work. Verizon disputed this and pointed back to the hardware "fix" that was done.

During research via YouTube I found that the USB charging board has connections to the antenna for network connectivity and fingerprint ID - odd as that was everything I was experiencing. Arrived to the store the next day and requested old board to be installed. He did and magically the phone worked again albeit without a charging port. Requested my money back and received $80 back - $39.99 is a mandatory charge for labor.

To wrap up my story, went home, grabbed a needle and scrapped out lint from the charging port (USB-C by the way) and now the phone is back to normal.

Do yourself a favor if charging port is not working. Use a needle to clean it and save yourself $39.99 from these guys.

Cellairis - Would love feedback from you guys on this as you wasted both of our time on this little adventure.

Picture courteous of the phone I...