Condor Electronics Pro Audio Service — Local services in Seattle

Update to owner (with edits): I'm surprised I have to explain this, but ok. There's nothing in it for me to make up a story. I don't personally know any of you. Reviews exist for people to share experiences and let others potentially benefit from that info. What's more telling about your business in this case is your responses. Yep, I shook the door. Made eye contact with staff. Pantomimed pointing at my wrist in the universal signal for "you're late" to no avail. The point is, the reason they "didn't understand" me is they had already decided I was not a customer before I even got through the door. That's why it never occurred to them that something was wrong with the door. I'm not so sure knocking or waving my arms would actually have helped, given their predisposition.

As to the length of time, I had already carved out time in my week for the pick up and it's a pain to get there, so no way was I coming back a second time. ---edit 1 Thanks for the response. A few minutes is fine. Try 2 hours. Your staff might recall this. Apparently they "forgot to unlock the door" and when signaled from outside they "didn't understand" what was happening. Not rocket science. ---original Long story short, don't bother coming here unless you look the right way, as they will refuse to unlock their door at opening time if they think you look shady at 10:15 am on Aurora Ave (Was it the long hair? Don't know, never received an explanation or apology for their bizarre behavior). I had brought in my mixer to be fixed; the actual work took a little over a week - within reason for what seemed like basic warranty work, in my experience. They had no problem taking my mixer, I guess they were happier with my look the day I dropped it off.

On the day I attempted to pick it up, when they oddly refused to unlock their doors, I guess at some point one of them realized unlocking their doors would be critical to letting customers into the store, and when I finally did get in to retrieve my property, the one person who helped me couldn't give me any details about the "fix." So I can't tell you what they repaired, if at all, as the actual tech that worked on the mixer refused to elaborate and I don't know what they did.

Keep up the stellar...

Garbage customer service:

I'm a touring musician. I took my keyboard in to get the 1/4in jack and midi looked at. I paid for a rush order because I only have a small window of time before I have to get back on the road.

I live in Tacoma and was recommended this place by Ted Brown Music. So, I took the hour drive north.

The communication with the technician was rocky, but I gave him grace that he probably deals with dumb dumbs all the time. He ended up finding the issue and fixing it.

I went back up to get the keyboard, was assured I was good to go, and headed back south and straight to my rehearsal.

They sent me back with the wrong power cable. I was unable to run rehearsal without it, called the company and let them know what happened.

Next day, I drive another hour north, talk to customer service worker there... let him know what happened and that I paid for a rush order so that I was good to go, now I've wasted money on my rehearsal space, gas, and time that I didn't have. I ended up finding my power cable myself, and requested a refund for the $100 rush order. He was unable to process it and told me that Peter would handle it when he came in.

I called 3 hours later to check with Peter. Peter hadn't heard about the issue yet, and when I explained what happened, he was rude, argued about the refund, and finally agreed to get it done and hung up on me.

It is now 3 weeks later and I still have no refund, no email, no communication. This place is completely backordered, terrible in house communication (as in a lack of), and unfortunately was unable to reconcile a simple mistake without causing huge waves.

I'm going to be looking elsewhere...

brought an elektron digitakt to replace an encoder i broke during travel. drum machine works perfectly well otherwise. when i left it, they told me explicitly that it’s very likely that, if they have the part available, the $110 deposit might cover the labor to replace the encoder. instead, the technician spent the $110 deposit worth of “labor” trying to get audio or midi out of the drum machine. he was unable to do this, probably because i have it setup to work with overbridge. called me to tell me that the drum machine doesn’t work. i asked him to replace the knob anyway. he then explained to me that because he “would have to remove the front panel” to replace the knob, he’s looking at a “couple” of hours of labor. at $150/hour. so i was looking at at least $410 to replace an encoder, not including the cost of the encoder. needless to say, it wasn’t worth it so i picked up the drum machine as i had left it. the 1 star is not because the quote was extremely expensive. instead, it’s because the level of expertise required to give the quote (“would need to remove the front panel”) was extremely basic. i feel like if they’d had any good will they could’ve told me that upfront. ANYONE CAN TELL THAT YOU HAVE TO REMOVE THE FRONT PANEL IN ORDER TO REPLACE THE KNOB. (and i’ve done it myself in 5 minutes at home).

this place might still be good for repair of older, expensive gear. but for newer, mid-range gear, chances are they’ll take $110 dollars and a week to tell you that you’re better off getting a new machine than repairing...