Culinary Essentials — Local services in Seattle

Not hugely impressed with the service of one salesperson; very gratified for the assistance of the other.

I went in today to grab two things that a specialty food place SHOULD stock, and only came out with one.

The younger person behind the counter was very helpful once asked where the items were.

However, there was a woman of a certain age whose role seemed to be "do nothing but stand and talk with other woman, ignoring completely the other four people in the store standing nearby asking for help in a badly configured layout".

I heard far more about medical issues and doctor appointments than I ever needed to, especially from a woman who seemed to be unable to move from her conversation at all, even to ring up the customer she was talking with.

It's a shame; this used to be a great little place to pick up the odd cooking specialty item, but now it seems like the attitude of half the staff is to ignore anyone and dump the actual work on...

This used to be one of my favorite kitchen stores, but not sure if I’ll go back again. Walked in on a Monday, there was only one other customer in the store. Received a very tepid “hello” at the door only after I said hello. Wandered the entire store and not once did either of the two workers come to check to see if I (or the other customer) needed help finding anything. They were more interested in talking amongst themselves as they were frantically unpacking boxes. I used to work in a kitchen store and we stocked shelves and merchandised before the store opened so we could focus on customer service. If I’m going to spend money in a store it would be nice if at the least it felt like they were glad you were there. The one star is mostly for lack of customer service. They have great products. I will shop at the kitchen store in Madison Park, they are always happy to...

Great neighborhood shop with so many different products for any kitchen need. Always welcoming and helpful. Their customer service is top notch and they went above and beyond when a glass lemon juicer I purchased was chipped and cracked out of the box. They immediately gave me a refund and pulled remaining product from the shelf to inspect when another one they opened for me was also cracked. They took down my details and contacted me when they recieved more in stock. They opened the box with me in store to make sure it was in perfect condition and I've been using the juicer and very happy with it since. You wouldn't get this attentive customer service in chain retailers, which is why I waited to purchase from them again instead of going elsewhere. They care about their customers and the products they sell. Will definitely consider them again for future...