Miyar Adventures — Attraction in Seattle

Terrible Experience – Would Never Recommend

I purchased a Garmin dive computer from Miyar Adventures online, and unfortunately, the experience has been nothing short of a nightmare. Upon receiving the device, I discovered it did not work. I immediately contacted their customer service and was told someone would call me—no one ever did.

After several follow-ups, I was eventually informed that a replacement had been sent out. However, the tracking information they provided showed the package was delivered to a completely different state and address. When I raised this concern, I was met with delayed responses and repeated empty promises of a callback that never came.

To make matters worse, they later told me I needed to mail the defective unit back so they could send it to Garmin—this, after claiming they'd already sent me a replacement! When I questioned the inconsistency, they again promised a call that never happened.

It has now been nearly a year of going back and forth with this company. I have no resolution, no working product, and absolutely no confidence in their business practices.

This entire ordeal feels deceitful and unprofessional. I would strongly advise against purchasing anything from Miyarr Adventures. Completely unacceptable and borderline fraudulent.

UPDATE: They finally called me—after nearly a year—and told me to send the defective computer to Garmin myself, without providing any details or instructions. At this point, the warranty is likely expired, and I’ve been the one chasing them down the entire time. They made it sound like they had been trying to reach me, which is laughable. Also, months ago they claimed they had already sent a replacement and even gave me a tracking number (which went to the wrong state). Now suddenly I’m responsible for handling it with Garmin directly? What a joke. Do not buy from...

Absolutely awful experience. I ordered a lead melting pot on 5/10 as they had it slightly cheaper than most and I added another item to qualify for free shipping. On 05/14 my order still said “unfulfilled” so I called and left a voicemail with no call back so I emailed and got a response saying they assure me my order is shipping out. Friday 05/16 rolls around and I get an email from Jake saying,

“Unfortunately, it looks like we don't have the Lee Production Pot IV Electric Melter90009 in stock. Occasionally, products are oversold before our inventory count updates, resulting in this error. We’re doing everything we can to get more in stock soon. If you don’t need this immediately, we can check with our supplier to ask about placing a special order for you. Let us know if you’d like us to do that, and we will share the expected timeline as soon as we hear back from them.”

I was so irritated that I just asked for a refund for the whole order. I waited a couple hours and emailed again asking for an update on the refund and they gave me a partial because one item had “already shipped” but I could send it back once it arrived and get the rest of the refund. I checked UPS and it showed that it was still at their facility so I shared the screen shot. Jake told me he would check with the shipping dept again and get right back to me. Well, no response and the shipping label was cancelled with no refund. I emailed within their business hours and haven’t heard anything. I’m going to call my credit union and have the charge reversed. Gained a lost a customer pretty fast and this “out of stock / inventory issue” seems to be a common theme if you read all of the negative reviews. I never leave bad feedback but this was especially aggravating, if I could leave zero stars I...

I tried to purchase a Garmin watch over six months ago. They cited me for some sort of medium fraud. I tried contacting customer service about this but they refused to talk about it. So I went to dispute it on my credit card company. Finally Miyar and “Jake” responding and said I couldn’t cancel my order because it had already been shipped. I said I wanted to return it and “Jake” provided me with a prepaid packing label to return the item. On May 18th I received and email from “Jake” saying that they had received the item and offered a refund or exchange.

Then my credit card company reversed the dispute because Miyar adventures stated to my credit card company that they never got the item back. I reopened the dispute with my credit card company 3-4 times now providing evidence of the email of refund and return label. Yet Miyar is still claiming they didn’t receive the item. I have tried calling the company twice now in the last week to talk about what is going on. But no one will respond to my voicemails. This company is a fraud. Multiple people are having the similar issues based on reviews. Stay as far away from this company.

Over 6 months later I’m still battling this as I’m writing this review. The company is trying to get me to pay for something I don’t have. They are fake!!

UPDATE

They responded to this review, saying it was missed by me but that is false. I saw that email and I provided that email saying it was received, to my dispute case. Yet communication between the company and the credit card company, ended up closing the dispute where I still owed this company despite this evidence. I had to re open the dispute 2-3 more times and write a review just for Miyar to finally acknowledge what was going on MONTHS later. DO NOT TRUST...