September — Local services in Seattle

Worst customer service experience I’ve had in the last decade. I bought a ring in the store, admittedly it was a size bigger than I would go normally but was very cute so I gave it a shot. I wore it once in the week after and it kept slipping over, too big and too heavy for me. When I looked up their return policy I realized it was in store credit/exchanges only and a very small window to do so. I went in after work one day, pulled some pieces of clothing to try on and found a cute cardigan (cheaper than the ring) that I thought I would exchange. I get to the counter and as soon as I brought up the ring I wanted to exchange I received eye rolls, the cold shoulder and an overall inconvenienced attitude. I gave them my previous receipt and asked if I was able to exchange and they said no since it was a vintage cardigan from a different seller then mentioned something about store credit. Then they presented a POS system in front of me and asked for my card, I thought they were charging my card back for the ring, I do the transaction and then the gal said “this sweater is final sale by the way”. After realizing what was happening I said “oh ok sorry I didn’t realize I wasn’t able to apply store credit towards this sweater”. Again I received eye rolls and cold shoulders. I apologized multiple times, tried to strike up small talk and received barely any response. At no point while I was in this store was I assisted in finding the pieces I wanted to go home with, there was no signage stating there was a vintage rack and that it was final sale only. I overheard the THREE workers that were huddled by the cashier stand gossiping about other coworkers and a happy hour they went to. Honestly disappointing because I love supporting local businesses. I found most of the clothing they provide (minus the vintage) on Amazon for about 10-20% cheaper. Will not be back, I even gave my store credit to a friend. Don’t waste...

Very neat selection of casual and semi casual clothing for men and women. Many different accessories and novelty items that are continually rotated in and out. Friendly dog that greet all the guests. Currently, winter items are off shelf or in the clearance room so a good time to buy. The girl with the right arm tattoos who was working the register was really chill and willing to help. She was open about the store operations and sale patterns. Will shop again, though will have to space it out, the items are high quality and priced a little higher than what one might expect from an overstock or after...

This is one of my favorite stores of all time. Every piece is carefully chosen & it shows. And everyone who works there is kind, sincere, & super rad. I tried on & Loved not one, not two, but three dresses that were magical- like I've dreamt about these dresses. The girls helped me decide & I ended up buying one, & I'm so happy with my choice but now I still can't stop thinking about the other dresses....they also have amazing incense, hats, bathing suits, & the like. Great people. 😊 great stuff....