Staples — Local services in Sedalia

I came in on a wing and a prayer today. My printer/scanner that I had bought from Staples (3+ years ago) with a 4 year warranty from Square Trade had died. I called Square Trade who gave me a huge run around and told me I would have to have the machine fixed 3 times before they would consider replacing it. The printer sounded like it was chewing up gravel. I knew it wasnt fixable and honestly lugging this massive thing around was not something I could even physically do. So we took the warranty slip and the printer to the store just to see what could be done. Within a few minutes Kyle had my warranty processed and my refund on my card. I found another printer/scanner and am back in business. I was also told they no longer use Square Trade but have a much better company now. All this to say this is actually the second time I have had to do this and I have had amazing service from management in resolving the issue each time. Thanks guys! So appreciated not having to deal with the run around. And it really does pay to buy the warranty when you use an item as much as I do AND actual in person customer service...

Have always taken print jobs to Staples. It is the only office print service store in Sedalia. I use an SD card and they have always transferred my job to "the store" USB for me. I use an empty SD with just that job or label the job STAPLES. Was told no. I was the only in-store customer. Was told to go to Wal-Mart or Walgreens. I actually did, but they only print photos. So it is incorrect to tell rejected customers to do this. I needed only 4, regular paper, one color (red) prints. I had intended to buy a paper shredder and printer. But I went to Wal-Mart...

Went in this Sedalia Mo location to make 1 copy. I was told I had to put 5 dollars on a staples card in order to make 1 copy. Unfortunately I had $4.86 on me. I explained to them my situation I even went to my car to see if I could come up with the rest. There was like 1 other customer in the store and I'm sure they knew I was doing all I could to come up with the money. The mgr even told me sorry there was nothing they could do to help me out. Needless to say I'd been there twice before. My first and my last. Karma will run them outta business...