Carlos's Jewelry — Local services in Seguin

Actually really terrible experience.

Had my wife's engagement and wedding band made from 2 family rings that were passed down. Initially we were impressed until about 5 months go by and some diamonds fall out. We took them back and they fixed free of charge. My wife then got pregnant very soon after that and could not wear them any longer. She in fact has not worn them since we got them back. Now over a year has passed and we've had the baby and she needs them to be resized one size up. They quoted me over the phone one price then my wife a much higher price in store. When I called they dropped the price back down (because men and women get different prices here). Also, when we took them in, they were telling my wife all these things were wrong with the rings like bad prongs, ect. Which is crazy because all the prongs were supposed to be replaced when the first diamond fell out, and she hasn't worn the ring since then.

True feeling of scam artist there. And the some of the women that work there are extremely rude. Just a very sketchy place. Just avoid and go down the street to a...

I went there a couple days ago, just to ask them to put the cover of the back of my watch. I put new batteries to some watches I had and can put the back cover back expect for one. I took it to this place and they was charging $50 for that, because they say they don’t know what happened to the watch and don’t know who open it and that something is wrong. Like if I was going to blame them. I said no, so they told me if you buy us the battery we can put the cover back and it will only be $15. This really don’t make sense, they can’t put the back cover because they don’t know what could have happened to the watch. But they can put the cover if I buy a new battery. I am very disappointed with people like this. I am ok if they charge something, but this way I can’t do it for this reason but if you want we can do it for this, it really don’t make any sense. I will never go back to them and for sure they won’t received my...

Went in to have some rings sized up. Felt like I was being judged because I didn't have on gaudy jewelry. First of all she lied about the size of one ring said it was smaller than it was. Then tells us they can't do it because one is hollow and the other would probably break because the emeralds weren't real. How strange, we left there went to another Jewelry store and was treated so kind and respectfully. Left both rings there will be done in a couple of days. The one that's "hollow" is solid the other ring...he's gonna remove the stones. To size it. I was reading the reviews and really wasn't gonna go in Fabios but I thought I'd give them...