I want to leave 1 star but the new space looks amazing and they’ve upped their game with singles. Also the staff is great.
Pricing here is horrible on sealed. They continue to blame distributors, which is true to a degree but they do get wholesale pricing on new releases. Distributors charge near market on subsequent restocks. It’s also not uncommon to walk in and see them breaking down new releases so they can sell the packs on their TikTok shop.
I was happy to pay msrp or even a little above in order to support my LCS whenever online shops were selling under msrp. I’ve been in maybe only a few times since prismatic dropped. Was absolutely disgusting how they handled it. Said they got shorted by distro (prob true to a degree) and wouldn’t sell any in store. Go on tiktok and all the packs are being sold on there for ~$20/ea.
Also the trade up wall thing in the new store is very confusing/convoluted. Employee said the cards weren’t for sale, only for trade but the sign also said you can buy them at market but also pay a restocking fee (what lol). I didn’t even waste my time looking at...
Read moreOrdered some Astral Radiance Booster Boxes last night from this store on TikTok Shop and saw my order was cancelled this morning with the reason being “buyer requested cancellation”, which I did not. Speculating that it was likely cancelled by them due to Pokemon Center going out of stock and to take advantage of higher future prices. Bad business practices aside, falsifying the reason for the cancellation as requested by me (likely to not draw ire from the platform) is ethically wrong and this should not happen.
I would have understood (but still unhappy with) the situation if they contacted me first and offered the refund or an alternative and not falsely claim that I’d cancelled… and to their credit, after I called them this morning, they called back and apologized and said it was an inventory miscount. Be wary when placing orders from here that you can’t afford to...
Read moreHonestly kind of disappointed in this place. Before driving 45 minutes to the shop I called ahead bc I had A few questions I didn’t want to waste my time or theirs. The questions I had being relative to the graded Pokémon card that I was bringing in, and that was whether or not they purchased graded cards. Of course they did and that was that. Come to find out they only purchase from 3 “personally deemed reputable companies”. Obviously that wasn’t mentioned over the phone. If that were my only complaint i wouldn’t take the time to write this review but unfortunately it’s not. Joshua proved his sales position at your company to be a complete disaster 8 different ways before I could make sense of what I was witnessing. As a business owner myself I’d kick him in his literally ass and send him on his way,...
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