Nike Factory Store - Simpsonville — Local services in Shelbyville

This location is 1.5hrs away from my home.Had to buy a pair of shoes for my husband,store is pretty busy and I’m also carrying my infant.Grabbed the shoes my husband pointed out thru FaceTime and went ahead to pay for them.Store assoc. checks us out,we leave.Later that night my husband wants to sear his new shoes,by accident it was not a pair but two left.Got suuuper upset.Yes,I could have checked also,but I had a lot going on with baby fussing,I trusted that the store assoc would catch this probl(which is their job).They didn’t.Call the store,spoke with Justin(I guess he is the manager).He was nice,courteous and provided me with a free shipping label to drop off the shoes at a FedEx location and he will either send me the right pair back if anybody returns them or just the money,plus some extra on the gift card for making me wait and also for the inconvenience. Almost 2 weeks later,I receive the gift card.Shoes were $65 and there was $74 on the gift card.This manager really went out of his way and gave me $9 out of what I had to cover the box I needed to purchase at FedEx and Gas to drive and drop them off.So my inconvenience and wait for my money were...

Walked by a group of three employees who were engrossed in their own conversation, at least three times. Never once did they stop talking to each other in the middle of the sales floor to greet, ask if I was finding product, or anything else. I'm pretty sure they were actually unaware they were at work. The only think that gave it away was their name tags.

Shopping towards the back of the men's section, it sounded like there was a party in the stock room.

Hardly any stock on floor. Nothing to choose from.

Typically I buy 2-3 pairs at a Nike outlet. This one was a waste of my time and I...

I recently learned about the two year warranty on all Nike shoes and happened to pop my bubble on my black and gold vapor maxes. I called ahead and was assured that I could come in and switch them out. No problem. Needless to say I’m a happy guy today!

Update I waited to post this review until I left the store they did in fact replace my shoes. I wasn’t able to get the gold/black but I got some all black ones that isn’t a problem for me. I’m just surprised that I got new shoes on the way FedEx Ground. Thanks, Nike ! Also my associate was very helpful &...