Men's Wearhouse — Local services in Shreveport

I am a bride getting married in October of 2024 and a couple of months ago, me and my fiancé want to the Shreveport location of Men's Wearhouse to get him fitted for his suit. Upon entering, we were approached by a tall, older man. He immediately asked "Group number?". There was no "Hello, how are you?". Of course, we were very confused about the meaning of the term "group number" whereas we had never done anything like this before. I guess when the gentleman saw the look of confusion of our faces he realized that is not what we were there for. I told him that we were there to get my fiancé fitted and to start a group for the other men in the wedding. The gentleman showed us several options we could choose from. There were not many options in the color suit and tie we had chosen, so it took us a little longer to make a decision than normal. The gentleman grew increasingly aggravated by this, rolling his eyes, and huffing and puffing. It made us feel very rushed. Apparently, I was asking too many questions for his liking. Once we made our selection, he put my fiancé in a suit jacket, then pants, then shoes. None of these things were in the colors we had selected. I can understand that because I assume it would be difficult to have all of the rental options in store?? He never allowed him to put on a full suit, all of the garments were put on one at a time. I'm not sure if that is the norm, but I guess I expected to see him in the full outfit. As you can imagine we were both strangers to this process, and absolutely nothing was explained to us. This definitely added to my stress. Also, it was more expensive than I imagined, but I guess I should have expected that in this economy. Although after we left, I let it go because it was over and I thought I might have been being over dramatic about the whole experience and the way we were treated. A couple of months later, my future mother - in - law and brother - in - law went into the same location and were helped by the same man. It was conveyed to me that they were treated in the same manner we were when we first went. The gentleman 'helping" them could not be bothered to treat them with decency. All the employees are required to do for the groomsmen is take their measurements. I guess this gentleman felt as though my brother - in - law was difficult to fit, being that he is a somewhat larger man. Not much bigger than the man that performed his fitting, that I will say. This gentleman could not do that without making my family feel like they were unwelcome, bothersome, and just down right in the way. This is when I decided to leave this review. With that being said, the other employees at this location were always nice and welcoming. We had no issues with them. All of the other groomsmen that have been to different locations have not had any problem like this. They have been to locations from Monroe, all the way to Lafayette and have not experienced this level of disrespect. If the wedding date was not so close, I would get everyone's money refunded and we would take our...

We used this location of Men's Wearhouse for my son's wedding and we rented 11 suits. We would have preferred to purchase the suit for my son, as he works in a field which requires professional attire. However, we were told at our appointment that if we wanted the suits to match, either everyone had to buy, or everyone had to rent. Strike 1. We ordered our suits, but there were no white ties in the store, so we asked them to order a white tie when they ordered the groom's suit. The pick up date on our receipt was 5/28/25, but we received a phone call two weeks early saying that we had to come in to have my husband (father of the groom) come in to try on the suit right then. He explained that we are located 5 hours away and that just isn't possible. Strike 2. We received a call from someone else in our wedding party a few days before the wedding that ALL of the vests had been ordered in the wrong color, so we called to make sure that our order would be corrected. A woman answered and was very rude, and said very bluntly "I already took care of it." Strike 3. Then on 5/28 my husband and son went in to do their final fitting and pick up, only to discover that they FORGOT to order the GROOM'S SUIT! They were able to get it in the next day, but even when we got it, there was NO white tie! They still had none in the store, so then the day before my son's wedding, he's having to drive all over Shreveport looking for a white tie! The staff was snippy and unprofessional on both pickup days, as if we had unreasonable expectations. We were having to drive from Ruston to take care of the suit situation, so it took significant time and gas to deal with their mistakes. Strike 4. We received a response from one of the groomsmen that he had a difficult time, as well. He went in several months ahead of time to get fitted and order his suit, and was told they didn't need him yet, and to come back a couple of weeks before the wedding. Then when he went back, they told him that he should have come in months ago to get fitted. Strike 5. I would absolutely advise against using this business for a wedding. I will say, though, that the wedding party all looked very nice in...

One of the worst customer service experiences I've ever had in person. Called the store to see what I needed to do to rent a tuxedo online they gave me the number to call which I did and received amazing customer service via the phone. I was told a date of about when my tuxedo would be in and every time I called the store to check to see if it was in I was greeted over the phone with a "whats up" or yah let me look and would be on hold for minimum of 15 minutes at a time. Finally I was able to call and my tuxedo was in so I came in on a Tuesday. I came in to try it on and was not helped at all in store. I tried on my tuxedo the pants were way 2 short and the shirt collar was not right at all. I came out and the lady who was working said oh you look great and I said well my collar too big it wont go down in the back and my pants are way too short. She then said oh and maybe you can wear them lower I told her I did not want to wear them any lower as they were already where I'm supposed to wear my pants. After some deliberation I accepted everything from the tuxedo except pants and shirt. I was told the tailor would be in on Thursday and to come in between 12 and 2 to get my pants and she could make any changes needed if they still didn't fit. I came in and was told my pants would not be ready until 7pm because the tailor was not in that day and everybody knew that and she was not sure why I was told to come in at that time for my pants. I came back in that night to get my pants and the gentlemen who originally told me to come in between 12-2 said oh my bad I must have forget when I told him I came in earlier that day at the time he specified and my pants were not ready. All and all I would choose anywhere else to go to in order to rent anything or for future just use the over the phone customer service and try to not cone into the...