Pottery Barn — Local services in Shrewsbury

I could not give 0 stars so I gave 1 star. An all round terrible experience. Staff at the store snub customers, letting us know we aren’t good enough to shop at their store. It’s very strange. I’ve never experienced this at other Pottery Barn stores just at Shrewsbury. I have several pieces of Pottery Barn furniture in my house. Only 1 was purchased from this store. I had purchased a second piece but that turned out to be an absolute fiasco. Followed by various excuses and a condescending attitude from the store with no resolution, and complete indifference from corporate customer service, I decided it was best not to shop Pottery Barn anymore. Ethan Allen has beautiful furniture too. Plus Ethan Allen customer service is really top notch. Do yourself a favor, if you are going to purchase anything from Pottery Barn, don’t go to the Pottery Barn in SHREWSBURY. Skip it. Go somewhere else....

I just walked into this location of Pottery barn in Shrewsbury NJ on Sunday 8/27/23 with my boyfriend to look at couches and I was extremely disappointed. Not one sales rep or employee (there were about 4-5) working there acknowledged our presence, said hi, or asked us if we needed assistance. The store was basically empty. We were in the store for about 10 minutes looking around we found a couch we liked but literally no one came to help us; on that principle alone we left to go look at other furniture stores because the vibes in that store were off putting and stuck up. Whoever the manager is of this store you need to change the way your employees greet customers and assist because I received neither of those two. Highly disappointed at this location. I hope others have a better experience or maybe it was just todays...

Customer service at this location is extremely rude, as if my being there is an inconvenience. I’ve been to this store several times in the past few months and every time it’s the same negative environment. I don’t know if it’s everyone that works there or if it’s just the old, blonde lady with the confrontational attitude. Either way, she shouldn’t be working in customer service and I will no longer be shopping at Pottery Barn. Also, they are misinformed about their products. If you’re not sure about something, double check with corporate. Don’t take their word for it. I was told that I couldn’t return something that was well within the 30 day return window and I had to fight with them to take it back...