SmartFix — Local services in Shrewsbury

DON’T BE DECEIVED by their saying “my friend” because they LIE to you! In brief, they LIE to customer, UNPROFESSIONAL and can only do very basic jobs. I can’t judge whether the price is reasonable because they REFUSE to give details of the part they use. They look fine personality when you first come but become RUDE after you give your devices to them because they know they will charge you anyway.

They lied to me and tried to fool me: My laptop had some issue. They first said they would order the motherboard from official manufacturer, so I asked them about the official website, phone or show me the email where they ordered from. Then they said they would order the motherboard from eBay. I asked for the eBay link they would order from but they refused. They said you need to choose to fix it here, pay it but don’t ask anything, or pay the diagnose fee, take it back and go somewhere else.

They just do very basic jobs and aren’t very professional: disassembling, simple diagnose, and change the whole motherboard. So if you have something that’s easy to checked out, like screen broken, they can do it. But if there is something that need professional skill, they can’t fix it, such as advanced circuit diagnose on the board and change of the chips by soldering. They don’t have the specialized tools and can only change the whole thing.

They didn’t response as they do the diagnose. After I sent my laptop there for a week, I called them and asked whether they had done the diagnose. They said yes and they need to change the whole motherboard. I was curious why they waited until I called them. Then I asked how much they charge for it so I could decide to continue or not. They said ok and they would response in 2 hours. But they didn’t response after that. I waited for another 4 days and called them again. They said they will response and for the second time they finally priced it.

I can’t say whether the price is reasonable. But seems they knew there are customers that won’t be fooled easily so they speeded up the fixing work in the end. Apart from the first time meeting them, they were saying “my friends” here and there. After I left my laptop there, they become rude and bad personality.

Hope this would be helpful for people who are going here to fix your...

Like other negative reviews, SmartFix quickly and cheaply fixed a loose part on my laptop, and clearly told me that if the same part became loose again, he would fix it at no charge. Within ONE week, the SAME exact part did indeed become loose, and when I brought it to him, he said “no, this is something different” and said I would need to pay. NO WAY. And when we were shopping for a used iPad, he CLEARLY said he had a TWO YEAR warranty, which he said “is better than any other warranty you’ll find.” But after we bought the iPad, we asked him to write on the receipt that he has a two year warranty policy, when he smiled at us and said “Did I say that? My longest warranty is one year.” Then before we could even respond, he said “I don’t want to do business with you, just return the iPad and I’ll give you your money back.” When we went to return the iPad the next day (after erasing our data on it), he started harassing us, asking “what’s wrong with it? Why are you returning it? I never told you to return it….” And then he refused to give us all our money back!!!! At first he seems like a very friendly and accommodating person, but as soon as something goes wrong or he realizes you plan to hold him to his warranty policy, he becomes very MEAN and NASTY and completely unprofessional. DO NOT trust any warranty he offers you!!! This guy is a SCAM...

My 7 year old HP laptop died on a recent trip, while I was trying to submit a paper for class. I brought it to Best Buy's Geek Squad (they were unable to repair older laptops) and another repair shop that took two weeks just to diagnose it (also could not repair). Then I found Nisar, from SmartFix. Previously at a smaller location, he was very professional and stated that he will diagnose it within a few days. After the diagnosis, Nisar called and told me it was motherboard issue and he has tried to replace a few of the capacitors, but no luck. To mitigate this, I would need a replacement motherboard. So he did a search and found a new one with a fair price plus labor. I agreed on the price, gave him the thumbs up to purchase it, and it was repaired within few days later upon the delivery of a new motherboard he had found. I am very happy that he was able to fix it, as I needed the laptop for school work and in a reasonable time. Nisar kept me updated and in communication throughout the process with realistic timeframes. With the expansion to a larger store and better location, I recommend going to Nisar for your electronic...