HobbyTown — Local services in Silverdale

Well I have had good experiences until today, and Blake made sure I would never return. GOOD JOB DUDE EMPLOYEE OF THE YEAR AWARD!

You see I live over 2 hours away and I work up there sometimes every few weeks. I usually go in and spend 200-300 bucks usually. There are 2 1/32 Scale Kitty Hawk F-5E Tiger II model kits. One had been there for awhile and had a price tag of 129. The other was alot newer and had a much newer price tag if 129. One new one old, same price. I grabbed the older one because I preferred the markings. It rang up at 179. So the nice red haired fella behind the counter asked for a hand, enter BLAKE EMPLOYEE BADASS OF THE YEAR! Well thats been there a few years we havent updated the tag to the new price. Well Blake there is a newer one with a new tag that also says 129. Well we havent updated the tags and they've been there for a few years, can't do anything about it. Well it can stay for a few more years Blake, Ill pass. This is after I had bought a 65 dollar kit earlier, and was buying another kit and a ton of weathering supplies.

I paid for my other kit and weathering supplies, but BIG BADASS BLAKE EMPLOYEE OF THE YEAR, made sure I will NEVER step foot into this store again.

You see Blake, dishonorable actions have consequences. You decided not to honor the price displayed, and had not one slight willy of an F to give about your customer. Well Blake, what did that cost the store? How about a customer who spends several hundred dollars each visit. Who's wife was getting ready to. My a 300+ Dollar Gundam as a Christmas gift for our son. A customers son who was getting ready to buy a 500 dollar RV Tank for his mom. Another son that wanted a ride up to buy a 300 dollar RC and 300 bucks worth of kits.

I sure hope you learn your lesson before you open your own business, or you wont be open very long treating customers like that. Further I hope you learn your lesson before you drive all the rest of your bosses customers away.

Oh yes I have been a loyal hobbytown customer for over 30 years, From Portland to Bremeerton, and in other states. Been a long time shopper and have spent tens of thousands of dollars in Portland.

Again, SUPERB job Blake. You won the drive the customer away forever award today by not honoring a price and telling a...

I have been into this Hobbytown on a few different occasions. The last time I was in, there was a tall young guy behind the counter near the radio control cars. As I walked around the shop the guy behind the counter never bothered to look up and so much as acknowledge me. I ran into another gentleman who was wearing a name tag, John. This guy was quick to notice that I was looking for something and helped me pick out exactly what I needed. He was very friendly and more than willing to help.

After getting the items I needed I returned to the counter where the young man was working and got an instant feeling that I was an inconvenience to him having to ring me up. He was more concerned with playing with a car on the counter than he was to help me out. This is not the type of employee that is going to help you retain customers.

Thank you to John for the great customer service. I will continue to shop at this location, but will walk right back out if the young guy is there when I...

This hobbytown location is the worst I’ve ever been to. Recently started to explore RC hobbies, which are very expensive. My cars break I fix them, simple. Except for when it’s not, and my cars are down for months because I can’t refine in the issue... so I take it to the place where the “experts” are.. I was talked down to, huffed and puffed at, and when I asked what’s the problem the employee tells me I should already know this info. So I took my stuff and left and will never be back. The experiences before RCcar stuff were similar when asking how to use poly styrene, the differences in hobby paints, or pretty much anything. There was one guy that worked there that was good and enthusiastic, but he doesn’t work...