River Run Village by Keystone Resort — Local services in Silverthorne

Location is king, but I've stayed in a few of these and the frustrating management detracts from the experience. The rooms have all had maintenance issues and were clearly heavily used without anyone bothering to fix broken items (e.g. toaster or cabinets or bathroom fans or more). One of the rooms was little more than bare-bones furniture, with nearly no decorations and a very worn down feel. Also, when we arrived the door had been left ajar, which was just creepy. Their parking policy requires that you move your car out of their convenient underground parking and into the main outdoor lot in competition with the rest of Denver the morning you leave prior to skiing since your building access expires at 1000. So, up an hour early to pack/load/move then hike after skiing. Given how much you're paying for a ski condo, this seems an absurd and lazy policy. I love Keystone, and elements of these rentals are great but altogether for the price I expect higher quality...

Absolutely a joke. Between construction with workers being able to step DIRECTLY ON TO MY PATIO.. none of the windows or doors lock. The window in the bedroom WHERE MY WIFE SLEPT, CHANGED, AND RELAXED IN DID NOT LOCK! I don’t trust your people nor your workers. I promise I am going to go to the BBB and The AG as well as the property owners of the condo AND the leadership at Vail Resorts and Keystone Property.

Then you have just the small things like: Refrigerator does not work and ruined our food, the hair drier started to catch on fire when turned on, the staff couldn’t care LESS at the front desk, the hot tub was closed, the amenities were ancient, and and and AND….

I truly hope you go out of business and are forced to tear down.

Just keep holding out for that big yearly January event with a certain company that EVERY LOCAL HATES. But you can’t afford to turn them away can you, I know 2021 hurt when they didn’t come...

My March trip to Keystone was just what I needed for a fun and laid-back spring break. The condo had a great setup with plenty of space, a well-stocked kitchen, and super comfy beds. We were surprised at how good the snow still was for late-season skiing, and being able to walk to the lifts made everything so easy. After hitting the slopes, we’d relax in the hot tub and enjoy the mountain views. The village had a great vibe with plenty of dining options and things to do. It was a great mix of adventure and downtime. Would...