Spectrum Store — Local services in Simi Valley

The worst retail store provider ever. I walked into the store thinking it was going to be in and out once I got my provider. (it was my first time trying Spectrum). The service took too long and they practically made me wait an hour just for someone to help me. Once they provided someone to help me get an internet provider, I was shocked at the prices but willing to get what I pay for. For the price, I had high expectations. I went home to a couple of problems already. I had setup the internet in my house when I got home and connected everything to it. I could immediately tell the lack of quality from my old internet provider to Spectrum. I had called one of my friends in hoping to say “well atleast I can have good connection when calling people”. That was anything but the truth. Everytime I called ANYBODY I would have a lot of issues. Halfway through the call it would start making this weird static noise and proceed to make me not be able to here my friend or they couldn’t here me when calling. That was my first issue. Later on that week I got home from a long day at work. In hoping to branch out, I turned on my PS5 to play some video games. Everytime I would connect to a server, I could play for 15 minutes and then it would say “Please check your internet connection and try again.” Not even my old provider would lag out when online. I had had enough of this and called Spectrum to see if they could fix it. I called them and explained my issues. The first thing they said was. “Did you turn your router on and off?” Once I said yes and it still isnt working they sent someone over to come and help. They went and replaced my brand new router that I just got for another one. AND IT STILL DOESNT WORK. A horrible provider never go with Spectrum my phone is lagging out while I am typing this 0/10...

My fiancé and I went in to get internet for our new place. I also convinced him to move his mobile phones since I have been with spectrum with no issues for years. We were told by Aaron Chayo that we would pay a certain amount for the internet and mobile because of their promotion. We signed up and did not think anything of it. Before we left, he gave us a bag with a Xumo and said “it’s free, just take it.” A week later, we get the bill and he signed us up for Internet, mobile and TV. We never asked for cable nor did we want it. I had to spend hours on the phone with customer service before I could take the service off. The customer service reps on the phone were also incompetent, only supervisors have the abilities to correct anything. I’ve had great experiences with Spectrum when I lived in Palm Springs. But these Ventura County stores are misleading and unethical!...

Came into this great new location with better hours than their last location, wide comfortable lobby with nice tall chairs and tables to sit at, and MOST IMPORTANTLY amazing customer service professionals who go out of their way to assist their customers.

Silvia went above and beyond to make sure I didn’t wait more than a few minutes. I want to see the Canelo fight and I needed to pick up a box to order and watch it (since I only lease Cable Cards to use with my TiVo sets). She found one and setup right away to my account and provided me an east to follow guide on how to Install it myself.

I’m also fascinated that they are sharing the SAME towers as VERIZON for their cellular service which means they are providing the BEST coverage around for an amazing $45/line for UNLIMITED everything. To top it off they will use many phone from other carriers. Check...