Firehouse Subs Simi Town Center — Restaurant in Simi Valley

Last night 8/21/23, 6:05pm I called Simi Firehouse Subs to place an order. I was asked to be put on hold and agreed. I waited 10 minutes and finally I disconnected. Immediately I called back and the call went to voicemail after ringing a few times. I tried calling 10 times and was sent to the voicemail which kept saying the voicemail box has not been set up yet. Believing the store was crowded, I drove over to place our order.

What a surprise to me when I walked in and discovered that there was not a single customer in the store. I also I was perplexed when walking through the door, I was not greeted with Hello, or Welcome to Firehouse Subs, or even a smile, when the employees looked at me. All they did was stand there, looking unhappy.

I walked up to the counter and asked Andres to speak with the manager. He hesitated, and stated that there was no manager, and it was he with the most authority. I asked him “Where are all the customers,? I called 25 minutes ago and was placed on hold for 10 minutes, then subsequently called back numerous times, with the phone going to voicemail.” He had no answer. I then asked him for the card of the owner which he gave me the card of Nerses Teshoian.

I have been a Firehouse neighbor and rewards customer at this store for at least six years. I’ve never had this kind of treatment, nor have I ever seen their employees, not smiling, even this entire time that I waited for my order.

I visited your store last week, and had a young lady that waited on me, I ordered two large sandwiches and when I got home and opened up my bag, I ended up with three sandwiches and was charged for three. I’m sure that the problem was miscommunication, and the fact that the music was so loud that neither of us could hear each other and that she spoke so very softly was also an issue.

Is it any wonder that so many restaurants in Simi Valley end up failing? Especially the ones near this store. When customers are treated like this, it’s no wonder that they stop coming to these restaurants.

And just for the record, the last agreement that was sent by Firehouse, Subs Corporate, indicated that they were reducing the value of the points, to where it would take many more purchases to be able to get a reward. Another reason to take our...

I stopped by Firehouse Sub this morning to use my Tmobile Tuesday offer. I never been to a Firehouse Sub before and there none around where I live but this store is about 1 mile away from my work so I came here. I got to the plaza about 5 minutes before they open so I just sat in my car. This place is in a plaza with a lot of parking spots so you won't have any issues finding parking. When I walked in, I was the first customer of the day so I avoided any long lines that I read from other people reviews. I walked to the cashier area and told them I would like to use my tmobile offer for the medium hook & ladder sub and I also got a bag of chips. The interior of the place is decorated with a lot of firefighter stuff so take the time to look around. My food took about 5 minutes to be made so it was made fresh. I thought the Sub was decent for my first experience, but I would probably get different sandwich the next time I'm here since I'm more of a turkey breast person. The service I received here this morning was great.

My score: Parking: 5 star, you won't have any issues finding a spot. Atmosphere: 5 star, the place is decorated nicely with firefighters stuff and they have outside seating as well. Customer Service: 5 star, I had no bad experience here this and the staff were nice. Food: 4.5 star, the Hook & Ladder Sub was okay but it's not...

Absolutely awful. I ordered the Capt. Sorensen's Datil Pepper Grilled Chicken to go, intending to eat this in my office cube. I was asked if the suggested condiments were acceptable (OK) and if the "Datil Sauce" (described as ketchup with a kick) was acceptable (OK). Everyone was very nice. Got the sandwich, went back to my cube.

When I opened the wrapper, a flood of sauce appeared. It slathered the entire circumference, soaking the top and bottom buns, dripping onto my desk and making a colossal MESS! I had to use a fork and knife to pick it up and put it on a paper plate, and the whole thing was so slippery, I had to throw the top bun out entirely. Now, I'm off my appetite, but I'm hungry, so I start to eat and, as Gertrude Stein said of Oakland, there was no "there" there. Almost tasteless. I guess Firehouse put out...