Wireless World Verizon Authorized Retailer — Local services in Sioux City

Truman is one of the better customer service and sales individuals I’ve come across in a long time. I came into the store without an appointment and had to switch from a business account to a personal line, add extra lines and then ended up getting a Verizon credit card to pay my phone bill each month and tried the home internet for free for 30 days. We had a lot going on and he was patient and diligent to find the best deal for me. He took the time to inform me of the pros and cons of each decision in detail. He followed up with me after a week or two to see how the home internet was working and when my daughter needed an upgrade he literally came into work after his shift to take care of us. He definitely went above and beyond for us and my personal fave was that he didn’t have a bunch of unprofessional side convos with his co workers while helping us, his attention was solely on us. He’s pretty...

Had a spectacular trade option for my Note 9 at $1000 trade & able to get the Samsung S22 Ultra which is just being released. Close to $400 out of pocket for a 36 month commit. So small monthly payment on the phone. Was kind of a no brainer for me to get more than I paid for Note 9 & an updated phone that will have the 5G service when it comes to my area. I got loyalty discounts for being Verizon customer for almost 6 years. Ended up trading in my Samsung Galaxy S3 Frontier watch BT only & got the Galaxy 4 smart watch with cell service. Had about $300 in credit for value to old watch & loyalty. So close to $165 out of pocket for new watch with activation fee. So I thought that was worth upgrading as well. Happy camper so far .. Thanks Wireless...

Worst customer service I ever experienced with Verizon. The guys stand around and doddle more than help. One guy wasn't doing anything, but couldn't help my friend while I was getting my account worked on! And then once I was done, told them she still needed help too. And then we were going to have to WAIT because that guy was now helping someone else!!! I'll never go back to this store!!!! *UPDATE ** Prior to this experience however.... I went in with my friend, and me her and my husband all got new phones because we were eligible for upgrades! We spike with Edith and Adam! They were amazing!!! I give THEM 5 STARS!!! After the bad experience, I texted Edith and said I would only...