Karl's TV, Appliance & Furniture Sioux Falls — Local services in Sioux Falls Township

I would certainly give zero stars if I could. I was treated so poorly by management upon purchasing a new dryer and washer set, as they had initially promised that the washer and dryer would be delivered on December 29th. On December 30th, I had not received any contact from Karl's and I was forced to take it upon myself to contact them directly, upon which I was told by a manager that I was never promised the delivery date on the receipt, as if I was a liar. Shortly after the delivery of the washer and dryer, the dryer then broke down merely a couple of weeks later and was fixed without issue, however to have a brand new dryer break down that early on was troublesome. The dryer then broke down once again shortly thereafter, and I was told Karl's would not be able to service it until over a month later. I contacted Whirlpool directly to find another servicer, and was told I would have to wait 21 business days, which I did, incurring fees for laundromats and so forth throughout the process. The dryer apparently had a defective motor. 21 Business days later, as the individuals repairing the dryer were departing , I was informed that I would have to wait yet another 21 business days due to the motherboard of the dryer being defective as well. I contacted Karl's once again, and I pleaded to get some recompense as I had waited over three months to have a brand new dryer fixed and working, as I had to incur hundreds of dollars in laundromat fees to simply do my own laundry. I was told that the corporate office would contact me, and one week later I had received no call. I called dozens of phone, numbers until I was put into contact with District Manager Cal Stukel. I explained to him the financial and emotional hardship that I was going through as a result of this lemon of a dryer, only to be left with a brief and lackluster verbal apology, and still having to wait the full 21 business days. To say that I am disappointed in how Karl's handled this situation would be the understatement of the millennium. I was, on more than one occasion, forced to take it upon myself to contact Karl's when I made it very clear that I expected followup, was treated poorly throughout the process, and was forced to pay out of my own pocket due to a defective dryer that Karl's had sold me. It would be very safe to say that I will never purchase anything from Karl's ever again, and I have absolutely informed my friends, family, and quite frankly, anyone reading this, to do the same. This is absolutely ridiculous, and Karl's has absolutely no sense of how to properly treat a customer at every level of their organization, from the front-line salesmen, to upper...

My family has used Karl's for 20+ years and the past two experiences have been awful.

To start, 5 years ago we purchased all new appliance for our house. Fridge, dishwasher, range, microwave, washer, and dryer. We had our washer and dryer set to be delivered the day we bought our house but no one showed up. I called and asked when the delivery was going to happen and they did not have me on the books OR even have the washer and dryer (that we paid for) in stock. They had no idea when they would get them in. So, they took our money and had no product to offer us. In the end we had to settle for a different unit that we had to pick up because they had no deliveries open for several days. I get mistakes happen, but frustrating when you're spending that kind of money.

Fast forward 5 1/2 years to this week and our fridge quits working just after the warranty period (to no fault of Karl's). The service manager and technician claimed that only the parts for the compressor were covered and nothing else. I pulled our warranty papers to show the technician that all parts were actually covered that they need to replace and we would only have to pay for labor. Karl's should be the one who knows what warranty terms are when they're working on and selling these brands every day. Not a customer who has to dig up papers from over five years ago to prove them wrong. In the end, we were charged $722 for the technician to replace the compressor and dryer (service call fee of $129 + $550 labor). The tech was at our house for 1 hour and 15 minutes. Even if we rounded up to 2 hours to include travel time, that's $350/ hour for labor. Most lawyers don't even charge that much!!

After challenging the service manager on this, he claims this is a reasonable rate because my other option is to pay $2,600 for a new fridge. Or in other words, they know you're screwed and will rob you for labor to get you to buy a new appliance.

All in all... after spending nearly $12,000 in appliances, I did not expect to be raked through the coals to have a common service call performed. I'm all about supporting local businesses and am happy to pay a fair price for services but I can't think of a single person that would consider $350/hour for appliance repair as fair. I certainly will not be continuing my...

This review is being submitted on behalf of my 85 year old mother who purchased a refrigerator 8/1. We had gone Karl’s because her old refrigerator had stopped cooling. We were attempting to purchase a refrigerator quickly as we had her food in coolers and she has limited mobility. We purchased the refrigerator from Andrew Hackett. He told us delivery was about a week out. We told him about mom’s situation and asked if it would be possible to get the refrigerator sooner hopefully by the end of the week. He said he would check and see if it was possible. I (Teresa Willson) was told to call him on Thursday to check on the delivery time and he would let me know. I called him Thursday as I had not received a text or call from him. I had given him my number for this purpose. I called on Thursday and he was with a customer. I left my phone number and received no call back. It was a let down because he said “Thursday is my Friday and I won’t be back until next week.” The refrigerator was delivered on Friday. It was not put in my mom’s house and plugged in so she could use it. It was put in the garage and the old “non working “ refrigerator was left in the house. She could have been using it even if the water was not connected. So a second visit by your team was done on Tuesday 8/8. We were told they couldn’t install it that day because they were doing an install of a $16000.00 refrigerator. So my mom’s purchase is not important??!!! I showed the very large bald man with a lot of what looked like tribal tattoos and gauges in his ears. After the water was shut off we were informed he could not connect the water due to “insurance liability “. This was not communicated during the sale. We were told we had 3 options 1. Hook it up ourselves (seriously I now need to do his job!) 2. Call a plumber “who would charge us $100 before he walked through the door” or 3. He could hook it up for $20 and if we didn’t have it he took Venmo!!! My mom who is on a fixed income, scrounged up $20 (15 ones and a 5 dollar bill) and we paid him because SHE NEEDS her refrigerator!!! Horrible experience and she doesn’t want to go back. She has purchased many appliances from Karl’s and it was her...