The Home Depot — Local services in Slidell

Absolutely horrible customer service. Potentially the worst I've ever received. Purchased a car battery last year and it died. I brought it back for warranty and they had apparently stopped selling them altogether. They actually argued with me about whether or not they even used to sell batteries! Argued with hostility no less. They refused to honor the warranty and so I left and called corporate. Corporate claimed to not know they sold batteries either (I got every single recent employee?) the third employee I talked to finally remembered them selling batteries. But after giving my receipt # and an hour of discussion they finally agreed to refund me my money as they could not replace the battery since they no longer sold them. Well whatever if that was the best I could do. Corporate made a note on my account AND on the receipt, also called the store while I waited and gave the whole story to their customer service personnel. I couldn't make it back to the store until the next day and the corporate line and the employee at the store that corporate spoke to insisted this was no issue. When I went back to the store they could find no record of our conversation, nothing with the receipt, again argued me down (very, very rudely and with profanity this time I might add), and of course again refused any notion of a warranty replacement or refund. At this point I called corporate and couldn't find the person I talked to previously, and now they could find no record of our conversation either! At this point I'm in disbelief over the utter lack of communication, notes, service, and even knowledge of the products they sell. Only one manager in the store even remembered them selling batteries at all! I ended up having to leave, again, empty handed. No replacement, no refund, hell not even an apology or acknowledgement! I went to Walmart and bought another battery, full price, but at least with the knowledge that if it failed within the warranty period I could obtain some sort of recompense this time. Absolutely bottom of any barrel level of customer "service." Going forward, I'd rather pay double at another store to avoid home Depot at all costs. I don't understand as I've been a home Depot customer for years, and never had an issue. But since this was multiple visits, multiple days, involved more than 1 call to corporate, and STILL no hint of a remedy, apology, or acknowledgement I am forced to conclude this is no fluke but rather the inevitable consequence of massive corporate bureaucracy and extremely disassociated, disengaged, and uncaring...

I have purchased all of my appliances from Home Depot (HD) but this time the delivery service was horrible and I was extremely disappointed, not only could they not properly connect the dryer but also the deliveryman was “opinionated” about my purchase and the salespeople at HD. However, the person who called me to ask about the delivery was very nice, and she ordered the missing part for me then told me to contact the store when I received it so they could send someone out to connect the dryer to the water line, steam function. The appliance manager, Betty, at HD promised to send out a repairman when I received the part and refund me on the dryer vent that was not connected. The deliveryman took the vent with him after he connected the dryer’s old vent to the new dryer. In addition, yes, the deliveryman signed the paperwork by my notation that he did not connect the dryer due to a missing part and crossed out the vent all on the original copy, which shows on my carbon copy. I have called Betty back, as she requested, concerning the missing part when it came in and am still waiting for her to return my call. I am also still waiting on the refund for the dryer vent that Betty promised to refund on my credit card. Thankfully, I can dry my clothes, and thankfully, Lowe's is right across the street from HD because HD just lost my business. Feb 1st update, still waiting Home Depot, not sure why you all won't return my calls???? I have never had a problem with you all before but this is really...

The overall Home Depot store is great. It's clean, well-organized, and the employees here are some of the hardest-working I’ve seen. Staff consistently go out of their way to check if you need anything, and that’s something I really appreciate. This review, though, is focused only on the bathroom experience, because it clearly isn't getting the same level of attention as the rest of the store.

Let’s start with the basics:

The toilet paper dispenser cover was missing, so when you go to pull some TP, the entire roll falls into your lap. Not to mention, the rolls are exposed to the "elements".

There are no perforated tear blades, so you need two hands to rip the paper, which is awkward at best.

The hook on the back of the stall door was completely gone, which meant I had to put my things on the floor, within arm’s reach of anyone outside the stall.

And the factory lock was missing so it was replaced with a basic slide lock to keep the door closed.

The rest of the store shows pride and effort. The bathroom, not so much. Whoever is in charge of restroom upkeep needs to step up and bring the same standard of quality and care that the rest of the store delivers. I’ve attached photos to show exactly what I’m talking about. Like, "Come on, isn't this a hardware store?" 😅

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