Kroger — Local services in Snellville

Always enjoyed shopping at this location. It was convenient, prices were good, staff was always friendly and helpful. A few weeks ago was blindsided by their new complete renovations and “improvements”. Corporate has taken a store that was a pleasure to visit every Sunday morning and completely ruined what they had. Their new layout is so confusing and mind boggling that after speaking to a few staff who can’t figure it out either, and being told this “process” would continue until October, I will unhappily take my business elsewhere. When I first saw signs of updating, I thought “oh, good, things need a little freshening up”. Then after a few weeks only to realize it was getting worse. Whoever they’ve hired to relayout a perfectly good store needs to be fired. The store resembles an oversized dollar store now. It’s obvious they want customers who want to run in and out to pick up something, is guaranteed to be lost for an hour. The always friendly employees whom I spoke to said they’ve not had any positive feedback at all. It’s a shame really. I thought when this project began, it would be an improvement. Now it looks like a hot mess, Oh, and I’ll never be thinking “gee, I’d like to pick up some sushi from the Kroger Sushi bar”. That’s one of the big “improvements” that’s coming to my neighborhood Kroger. I’m sorry to tell management, Kroger will never be Whole Foods or Costco. It’s Kroger. And I’ll be shopping...

Store closed 30 minutes early. Management okayed it. Seen him locking the front doors and no one told customers where to go to get out. Which is very dangerous if a fire had happened and all the doors were actually locked because the young man Chris had to open the door to let people out, Kroger would be in a lot of legal trouble. Chris told a woman if she goes out she can't come back in. She just wanted to get a basket he told her there weren't any but we clearly seen it and he let her get it. Another employee went outside and told people they were closed when the sign on the door, online, and the young lady announcing it was clearly saying 7pm. Another employee asked Chris why he was turning customers away, he said he was told to and that employee stated you know better than that. I get it it's Christmas Eve but guidelines, rules, and safety are still to be followed. I've come to this same Kroger close to closing hours have never been turned away and have never seen others turned away even when I know they got about 2 minutes to get what they came for. But to see management ok with actions like I witnessed today is terrible. It was far too many people in the store to lock it down the way I seen him and some of his staff...

Hello Joshua, (assistant manager)

This incident took place on Monday 5/26 at 8:13 PM. The associate named Woinshet at self-checkout and the manager named Bill or Will (an older white man). I'm sure you can figure it out who was scheduled for that night. The fact is my husband and I were checking out and had a few coupons that were exactly matching the items in the cart. That rude associate refused to assist with some issue of the checkout machine which was locked and we were standing there for 30 minutes. We called the manager to take an action and assist us so we can leave store after delayed and negative experience. So when manager finally came he is with unhappy facial expression he said to us: “ To go shopping at another store” and didn't even apologize for the rudeness of the employee. At least he could be helpful to try and resolve the issue that had arisen. We called her stupid because that's what she deserved for her idiotic behavior. My husband and I sent a complaint to the headquarters to get look into the unprofessional behavior of your staff. We are allowed to shop anywhere we like but not going to put up with rudeness like your associates demonstrated. Have...