Anna Marie Creative Collective — Local services in Snohomish

Don't shop here- owner is money oriented. My mom has a language barrier because English is not her first language. Before she bought a dress, she asked Anna Marie what the return policy is (our first time to this store on the block). Store credit was not mentioned, just return or exchange within 14 days of purchase. Great, so she bought it.

When we came back within the 14 day window, we asked the store rep for a return, with receipt and tag, never worn. She called Anna Marie who asked the rep "what item is it", "how much did she spend?", etc. questions. Why does it matter how expensive the item is before you make a decision? We asked to talk to her on the phone and asked for an exception this one time for a refund and not store credit. She said no, absolute zero flexibility. She asked to send store credit via email, no thanks. We grabbed a shirt and apron, paid extra, and walked out, because we won't be back.

I get it's a business, but that's not the best approach. Post signs, be transparent about your policy. Don't tell us it's on the receipt after the item has been purchased. It's not about the $58, it's about the principle and about my mom feeling bad that she didn't know what questions to ask and how. We would have been happy to return if she would have expressed understanding or talked to us in a way that hospitable, as we are locals and frequent this block. We've never had issues with any other stores here.

Update: She called to “explain herself” and to tell me that she needed the price and the item details to know what vendor it belonged to. That doesn’t change anything about being money oriented.. That was the first thing she’s concerned about and didn’t care about the circumstances - I heard the phone call. And she still could have done the return regardless of vendor - she didn’t deny that. She didn’t care earlier we said there is lack of transparency about the store credit, and didn’t care about the language barrier. She said she called to “explain herself” about that too since she is a fellow POC herself. Oh, funny how she cares about that now.. We saw her face to face when she came into the store later to do the exchange for my mom. Not a single word then, she only said “sorry you have to return the dress”. To add insult to injury.. when I asked over and over why she’s calling us, she kept repeating “I’m calling to explain myself.” Not apologetic, not admitting any wrong, just concerned about how she’s perceived. I’m not changing my review, and we’ll take our business to every other store...

I’m not sure how to accurately explain this shop, but here’s my best attempt. It markets itself as a handmade boutique, and while a handful of the items may be handmade, most are NOT, and many that are were made using extremely poor quality materials (fabrics especially are very poor quality). This shop had good curb appeal, but there was so much weird junk that I found the concept juxtaposed with its offerings to be repulsive. Please spend your money somewhere that sells true...

I love this shop, such a lovely variety of great gifts, snacks even dog treats... cute cloths, jewelery, stickers, the list goes on. She has many artsy vendors that provide hand made wares & some fun pop ups on a pretty regular basis. Anna Marie is so nice & her daughter is such a delight. I highly recommend you check this place out! You're bound to find something you love. Grateful to have them in...