Snoqualmie Valley Health - Ridge Urgent Care — Local services in Snoqualmie

Dr was great!!! Receptionist on phone, horrible. She tried to send me to another medical institution to get covid tested and was abrupt and short on phone (I had a question but she hung up too quickly, after getting tested, "it'll be about 15 minutes, ok 'click'. No "bye" or "any questions"?). She at first, tried to disagree with me what type of test I needed to get, since I already tested positive with an at home test. I need to get tested and have results from a medical institution to provide my employers with results, an at home test is not sufficient but a rapid test is. She was trying to tell me I needed a PCR (which I also did already this am to cover my bases), but those results take 48 hrs. She tried to tell me the at home tests don't give false positives when they do. She even said "why do you want the test you already tested positive so you have it". Luckily the Dr heard the conversation and got on the phone with me, otherwise I think the receptionist would have prevented me from getting tested today and getting my work paperwork rolling to take time off work asap....

DO NOT buy anything from them except crutches. Any orthotics will be marked up at least 200-300% from Pacific Medical, Inc, which provides the orthotics (such as braces, walking boots, etc). Get them to show you the orthotic they will give you (such as a walking boot) then buy Amazon prime and order it from there. On a walking boot, they charged me $300 for a boot that costs $90 on amazon - and that's with the insurance "discount" of $100. With prime it would only be about $105. Completely shameful ripoff by their provider Pacific Medical, Inc. I feel like I got scammed and just paid some fatcat evil greedy CEO $200 for nothing.

The doctor and people there were so-so. The doctor said she thought my achilles was torn 50%, but achilles tears from sports injuries are essentially always 100% - it either tears nearly completely or does not, as I found out from the surgeon specialist at another...

Previous experiences of going in were fine, otherwise I would leave a 0 star review. Upon arriving I was asked to wait in my car as I had "COVID" like symptoms and that they would call me when I was up. I waited for about 30 minutes before I had to use the restroom and so I went up to the door and was given the "don't enter right now" sign. I waited patiently outside while the receptionist finished their phone call. As soon as they came to the door they told me that it was about a two hour wait and that they were going to call me.... At that point I told them I can't wait in my car for two hours and asked them to cancel my appointment.

Some advice I have is that you find out the approximate wait time upfront for visitors if you are going to be asking them to wait in their car on a hot day. Also, perhaps not treat people like they are zombies if they have COVID...