Xfinity Store by Comcast Branded Partner — Local services in Somers Point

This store is a literal nightmare. I’ve visited this store twice. Both times the line was to the door. They were understaffed and slow though seemingly nice. The second time that I was due to go to the store, I simply needed to exchange a faulty cable box for a new one. I purposely made an appointment because I knew that it should only take a couple minutes to do that. I walked in, was greeted by nobody, and was told that there were only two people working and that they couldn’t honor the appointment. What’s the point of having the ability to make an appointment online? I left and immediately went to the store in Mays Landing. I did not have an appointment but was greeted upon entry of the store. The gentleman handled my exchange in two minutes. The Somers Point store needs to take a lesson from the Mays...

We walked into Xfinity Somers Point NJ store and Alan greeted us with a BIG smile. Alan proceeded to assist with a new phone since my old Xfinity phone broke after 5 years of heavy usage. Allan spent a long time explaining how to use new phone and setting up with testing to make sure new phone was working properly. We had numerous questions being seniors hard time understanding but Alan with his mild personality and expertise educated us and we left with so much knowledge of new phone...felt like it was buying a car! Store was clean and well stocked. Differently happy with service with Alan...

I worked with Abby today to get my phone switched over from T-mobile. She was the most helpful and knowledgeable worker I have ever met when it comes to phone services. It took a while to get set up but she walked us through everything, her pleasant and friendly demeanor made us feel like we were in and out in no time. Would recommend this location solely because of her. I was unprepared for such a positive...