GameStop — Local services in South Bradenton

Find another retailer if you value your money. My other half purchased a Nintendo Switch as part of Gamestop's Tax Refund Sale which was supposed to include a credit to the Nintendo Game Store of around $35.00. Now, when current games run close to $60.00, that's a big deal. Silly us, we thought it would be easy. You know, open the box and find a card with a code or something like that.

Nope. He called the store, and he's been in the store twice. The long and short of this: It was that easy when they had "special" systems in stock. However, they were out of stock, had failed to take the flyer down, and completely failed to inform anyone purchasing a Nintendo Switch they weren't getting the special. When speaking to a store manager, it was basically, "Oops, we can't do anything" and they took the flyers down to cover themselves. It's one thing to say, "We can't give you Nintendo store credit, but we can give you credit on a game here." Nope, they didn't even do that.

Now that a Better Business Bureau report has been filed, there have been messages such as, "The Management has indicated they will attempt another phone call." Uh, the number is a cell phone. There haven't been ANY calls. "Another" indicates you've made at least one which they haven't. After working in both retail and customer service, it's rather appalling at how badly Gamestop is dropping the ball. Considering the horror stories many of my friends have experienced through Gamestop, I'm sure many of us will celebrate when they finally declare bankruptcy and close their doors. There's really no reason for any of us to have any kind of loyalty to them based on how they...

I am not the one to write bad reviews in a matter of fact this is my first bad review ever. If you are going to buy anything game wise go to best buy, I went in to buy a ps4 when I was checking out the computer systems went down stuff happens I get it then they kept asking me if the transaction went through which I showed on my online banking that it did there was no manager there and they had no idea what was going on there were people walking out of the store they had to call a manager to come which he should have been there or at least some manager after 45 minutes they start to hassle me about getting a receipt which I wanted for proof I bought it along with the ps4 I bought the year ps plus 50$ well when the systems went down it didnt activate it so I called and they said to come back tomorrow and they would give me my money back I didnt care about the money I just wanted the card and I remember them telling me the card was non refundable and I asked them that they said they would still give my money back and to just do ps plus with my debit card well I go to the store today and they refused to give my money back and were very rude I was very calm and understanding up till today what terrible company and workforce they lied! if they would have told the truth I wouldnt be writing this because I understand things happen but he lied and didnt care just to get me off the phone if I could do negative stars I would I will never shop at gamestop ever again and I am mad at myself for spending 450$ at that store. doug was the guy I talked to and who...

I seriously cannot warn customers to stay away from this store enough. I purchased a Nintendo Switch as part of the Tax Refund promotion in which the console comes with a $35.00 credit to Nintendo's Game Store. When I opened my console, there was no credit included so I contacted the store. Thus the saga began which has yet to end. Apparently, those consoles were special and were "marked." The store had sold out of these special consoles while failing to take down their flyers at the time. After one phone call, two in-store visits, and now a Better Business Bureau complaint, the store has given me the runaround and repeatedly told half-truths. My issue is they weren't honest up-front. Silly me, when I see a flyer advertising a credit, I expected it to be simple. The associate never told me there were special systems earmarked for this which were sold out. The store manager basically told me they couldn't do anything. It might only be $35.00, but when you give me the runaround, you lose my...