Unfortunately there is not much competition and hence people visit the place despite their not so great service and the carelessness will be evident from the moment you step into the store.
Vegetables are not fresh 6 out of 10 times. (Feb 2020, I purchased a leafy vegetable which I figured out has gone bad after reaching home, on informing that I had to throw on next visit, they are not even apologetic but were saying they would have taken had I got it back that day.. why I would I spend a gallon and 30+ minutes to return it for $4!!) Make sure you check expiry dates on snacks. We found them expired multiple times.
Seasonal/festival specific items are way costly and of the least quality. I had a worse experience buying two pheni packets(looks like packed by them splitting bulk) for $6 each and tasted worse. Went back the same day to explain and was about to return second packet, they were like we will not refund for these!! I left it there and told them not to sell those to others as they looked spoilt and not expecting any refund. Their rewards program was not fair; which they changed $5 for 100 points to $10 for 200 points. If you buy $19, they will add 10 points LOL!!! If you do not ask them to add points, they will happily ignore.. Recently they removed that too citing increased costs when I realized something was better than nothing :) The two stars I gave is for all the shopping I had to do for few products which I had to buy from them.
Hope they improve in their...
Read moreWhoever was working the counter today (2/4/2020) evening should stop working with customers. Absolutely disrespectful and keeps rushing the customers.
Someone should teach the guy how to treat the customers. I went in today and brought groceries for over $100. However the guy at the check out counter felt it was too inconvenient and kept asking me to hurry while checking me out. I was moving fast and there was hardly anyone behind me also. But apparently the cashier had some important matters to attend to and checking out customer was not IMPORTANT ENOUGH.
On top of it , he didn't give me receipt. Reason being , the paper got stuck. I said I can wait , but again he was just too busy. So he told me i can go over the things on his computer. My gosh, so gracious.
Try treating customers right first. This is not the only Indian grocery store around. There are stores that can treat customers better and can give better products. Such a pathetic customer service and the irony is this cashier is also apparently a part owner of the store. And this is not the first time I have seen him behave so disrespectfully...
Read moreI would give them 0 stars if I can. The owner has decided and even after customers had paid and have gotten their change back, he can stop them from leaving and doubling the price on the product in question. My parents had gone shopping for a product and after confirming the price of the product with the cashier they had her ring up the products and paid for it and even got their change back. After that the owner decided that the price was too low and stopped them from leaving the store. He said the price was double of what they had actually paid. He stopped them from picking up the product that they had already paid from the counter and told them that they either have to pay the new price or he will have to return the product. They got their money back and walked out.
When we called the owner to confront him about it, he said that as long as they were still in the store, even though they had already paid for the product, it still belong to him and he has the right to stop them. These are unethical practices that should not be practiced in business. The owner is highly unethical and does not deserve...
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