J.Crew Factory — Local services in South Portland

Went there tonight. Almost walked passed it because it was usually too expensive for my taste, but a dress caught my eye so I went in. Was pleasantly surprised that they had switched to a factory store. They should definitely advertise that better. I tried on a few things and asked the male sales rep to please find me a different size in a dress I liked. I went back to the dressing room and waited over 10 minutes before leaving the room to find where he ran off to. Found him on a tablet by the registers. He looked up briefly to tell me they didn't have my size. Dude, I was waiting for you to come back. Very poor customer service. They lost a...

Bought a duffel bag, the zipper doesn't close. Called customer service and explained that I didn't have the receipt to see what to do, and they told me to bring it back to the store. Drove an hour back to the store and they told me they can't do anything. Called customer service again and they told me to go back and...I don't know....make a scene. Really seems like a simple problem with a clear solution. But now I'm just headed home with a broken bag and no assistance at all from a company that is certainly flush enough to fix their issues.

UPDATE: JCrew in Freeport had absolutely no problem...

I didn't even know this store had switched over to a "factory store". The prices were all 50 -60% off and there were a lot of really nice pieces. I was pleasantly surprised when I went in to see that they were still carrying nice things. They carry women's, men's and childrens clothes. (Not a big selection of...