Chico's — Local services in Southern Pines

The Chico's in Southern Pines is the worst store I have ever been in. I have been in that store on more than one occasion and the ladies there are very unprofessional and seem to be in need of diversity training of some sort. I walked into the store and was not greeted nor asked if I had any questions nor assisted in any way. However a short time later 3 Caucasian women walked in and they were greeted, waited on, asked if there was anything that they could do for them, etc. A short time later an African American lady walked in and there was silence with no questions asked and no service provided which is the same treatment as an African American, that I received upon my arrival. Until they are willing to treat everyone with the same level of respect, kindness, and courtesy, I will not personally be stepping back into the store. The only person who consistently shows professionalism and any sort of kindness is Maria who is one of the managers. I gladly walked across the parking lot and gave my business to Talbot where the people were very courteous and accommodating as well as very respectful to me while I shopped there.That is it and...

I have been to this store twice and have received deplorable judgemental service on both occasions . I was accused both times of trying to return items that were not their merchandise and had my receipt to show that it was chicos merchandise. Racial profiling has taken place on both occasions it was implied that I was not going to purchase anything and one associate continued to assist others when I, a person of color was left to stand at the register for several minutes before acknowledging my existence by the other sales associate. The staff needs training on dealing with people in general and most definitely people of color. If I could give less than one star...

my grandma came in this store and had an extremely racist experience… unacceptable. no greet as she walked in, and as another woman white walks in and gets a full greeting and informed about specials going on in the store. she spoke up and asked why she didn’t get the same greeting, and overheard the other woman make a snark remark “maybe they should hire the guy outside as a greeter” the store manager, maria who has done this countless times to my grandmother and her friends had nothing to say today. this had been an ongoing issue and it has to...