Henry Ford Providence Southfield Hospital — Local services in Southfield

I was awakened in the OR just after a procedure and immediately felt surges of pain in my left hip, which had nothing to do with the procedure. I have some degeneration in that hip and walk with a cane, so the pain was not unusual, but it was abnormal to be in that kind of pain when just lying on my back. So in my twilight stupor, I kept crying out "My hip hurts so bad! My hip hurts so bad!" over and over. I heard myself saying the word "bad" and kept telling myself to say "badly" except I was still under anesthesia and couldn't make myself say it the way I normally would. I kept crying out in pain when a male voice there in the OR said to me, "Your hip is going to hurt" in a sort of chiding tone of voice and just walked away. No one ever tried to soothe me or address my pain.

Still under the effects of the anesthesia in the recovery room, I had dozed back off when I yelped and jumped out of my skin in pain at the IV site on my right hand. The recovery room nurse, Tangie (sp?), said to me, "I flushed your IV and that causes pain to some people." I thought it incredibly rude of her not to wake me and prepare me for what was about to happen. As I came more and more to my senses and out from under the effects of the anesthesia, I realized she did this on purpose. After all, that morning was hardly her first day on the job as a nurse. I was hardly her very first patient. She knew perfectly well that it was going to hurt, and she knew it was a rude and awful way to wake me up. She wanted to make me jump in pain, so she made me jump in pain.

A short while later, Tangie began to remove my IV by tearing and yanking at the tape holding my IV in place. Recognizing this was her second endeavor to cause me pain, I immediately made her stop. Resolving to myself that she was not going to be afforded any more opportunities to take advantage of me, I looked around the room for someone I might ask to remove my IV. I walked around the desk to a lady (a nurse, I suppose) who was working on a computer and politely asked "May I please ask your name?" She winced and snarled "Why do you need MY name?!" I told her "It's okay," and went back to my cubicle and began removing the tape and IV on my own, through which I bled quite a bit because it cannot be done properly with just one hand.

I know without doubt she did these things to deliberately cause me discomfort because, as I stated, this was not her first time performing these duties. She knew full well what the effect of her actions would be. Moreover, I will not be convinced she would do these things to her own child or any other child nor her own mother in such the same manner as she did them to me.

Part of the procedure was a biopsy and when the doctor phoned to give me the results, she recommended an oncologist there at Providence. However, I opted to make an appointment at a different facility because there was no way I wanted to have to wake up in Providence Hospital ever again in my life. After my experience in the OR and the three incidents in the recovery room, it is clear to me that the cultural atmosphere in the OR and recovery room at Providence is to be unkind, uncaring, disinterested, dismissive, neglectful, and sadistic at every opportunity.

And I...

I would highly advise you avoid this Emergency Room at all costs. I wish I could give zero stars.

The ER at Ascension Providence hospital in Southfield treated me like just another incredibly high bill without treating me for the pain I suffered while sitting in the waiting room literally bent over in pain.

On Dec 6 I called to ask for wait times in which I was told I would be triaged and have a bed in 15 minutes. I arrived in the ER at 2:15-2:30. My vitals were taken at 5:24 which I guess they are saying I was admitted at this point despite not being given anything for my pain or extreme nausea. An hour later after begging the nursing station for something so I don’t vomit all over the waiting room I was given a zofran pill. I finally saw a PA at 7:30, 5 hours after walking in. I spoke with them for 5 minutes and she told me I would receive pain meds and a scan as she suspected a kidney stone.

I was excited at this point as I was told my pain, I can best describe as 9/10 on a pain scale, would finally be treated, I went to ask the nursing station for the pain medication. She had prescribed morphine and I was told I would not be given the morphine because it was liability to give without being in a bed. I was repeatedly told I was next to be provided a bed. At 11:30ish after my mother complained multiple times that no treatment had been provided I was finally taken to the back for a scan.

The scan technician said there was no reason it should have taken as long and the scan should have been done before 9 as they weren’t that busy with scans in the back. I was basically forgotten about while I sat bent over in pain in the full waiting room for what has now been 9 hours in an incredibly uncomfortable chair. After the scan I waited another almost 5 hours, total time in waiting room now at 14 hours, when I finally saw a physician for the first time. This was another five minute encounter where it was confirmed I had a kidney stone, I was provided a prescription and discharged.

I made a formal complaint to the hospital who called and provided an apology for the horrible care I received.

Fast forward a month I receive a bill in the mail with a total of almost $5000, almost $1000 of which I am responsible for. After requesting this be reviewed I was sent a letter that they believe the charges are legitimate.

I went to the hospital with a 9 out of 10 pain on the pain scale, passing a kidney stone is said to be similar pain as child birth. I was sat in a crowded waiting room for 14 hours and never treated for my complaint and now they want $1000 from me.

I have made a formal complaint to the State of Michigan and hope an investigation will ensue.

Please go to Beaumont, the DMC or Henry Ford as I can promise you will get better care.

Let me also note that I also was suffering from a COVID 19 infection and they still had me sat in a crowded waiting room. Leading me further to believe they truly don’t care about patients but only the bill they send them getting paid.

I’m disgusted!

Update: it’s nice to see that Providences team has team to respond to positive reviews but won’t acknowledge the poor care received by so many… PS: I am still getting bills for the incredibly poor...

Today I had the opportunity to have my face read! I am quite knew to this experience so please bear with me in my confusion! My wife was admitted to the hospital at about 1:30am. At the time of her admission a P.A. (Physicians Assistance) was in the process of evaluating my wife. This is when the E.R. nurse and the individual from transportation wanted to let us all know that they we're ready to transfer my wife to the floor. The P.A. was not done with the evaluation or interview (if you will) and she acknowledge this to the supporting staff. At this time my wife and I are not aware of the hierarchy that exists in the medical establishment! The P.A . Had over stepped her bounds, and it was my wife who had to suffer for her disregard for the "miscommunication between departments". After requesting pain medication for my loved one,, I was told that your wife was given Tylenol and that you will have to wait until you reach the assigned floor to receive her medication or wait until the four hour period had passed before we can give anymore Tylenol. Now I have never seen my wife in this much discomfort!! So please excuse me if I am being just a little bit more than anxious! I proceeded to ask the E.R.nurse is there something that you can give her besides Tylenol? To which she responded,that " You will have to wait to talk to a DR. at this time. Now I have to mention that this is after she was set to go up to a room but the P.A was finishing up her evaluation of my wife and she was put into the end of the transportation cycle because of the staffs lack of communication or disregard for an individuals care! Either way a point had to be made! I was told by the nurse that my wife would not be receiving any medication because it was to early to treat her pain because it had only been 3hrs. I tried to explain to her that I am not concerned with her receiving Tylenol, I am concerned with her with her pain and is there anything that you can give her to ease the pain at this time? At sometime during or interaction I said because of your lack of communication,,,,she abruptly stopped interacting with me and stormed out of the room for backup! At this point I am veiwed as not just a concerned spouse,,but clearly as something else! After expressing my concerns to the male nurse,he never expressed any interest my concerns, he made me well aware of the fact that my facial expressions was saying a whole nother statement!?!?! I assured him that as much as you think I'm saying"ANGRY BLACK MAN" ,,,,I am merely saying"My wife never express's or complains about pain and if there is anything you can do to help ease her pain I would truly be grateful! He let me know that he was reading my face and I was not saying that! This is about the time that we were admitted,not about the not five hours we spent in the E.R. When I attempted to express my self to the staff and question their process it was then that I was disregarded. I don't know how to express to you how frustrating it was for face to be read and my words to be disregarded!! This is still my the first place I will seek care in my future but I will always remember that there are still people who do not give you the benefit...