T-Mobile — Local services in Southington

This was the most unprofessional store I have ever been to in my life. I went in with my boyfriend who is a customer of Sprint, to replace a phone he had gotten replaced at Sprint just 3 months ago. We went in Monday night, they took the phone apart, cleaned it, and told us to come back if it continued to have issues (it was powering on and off as it pleased, you could not hold a phone conversation or do anything on it-this was a refurbished phone he received under his insurance just a few months back). So we go home, and then it starts being unusable again. We return to the store Tuesday at around 5:45pm, and the same staff, Jess the Assistant Manager, and AJ the technician are there. He told them about the problem again, the technician told him to leave the phone for an hour and a half to see if they could see what was happening. Well that happened instantly and they told us to leave it for 30min and come back which we did. Then they tell my boyfriend they do not have that phone in stock so they have to order it but he needs a working phone for work. So he asks what can be done because he needs a phone. The Assistant Manager tells him she is going to talk to her District Manager and see what they can do for him (all without asking for any of his information...whether name, account number, phone number, etc.). About 20min later she walks back out and tells her tech to call customer service which he does. The tech then hands over the phone to my boyfriend and the tech tells him that he is already eligible for an upgrade!! How did two employees miss that piece of information?! On top of that, my boyfriend was then told he could get a replacement phone and then do an upgrade but with the upgrade he could not get any rebates on any of the phones. He was told by the tech that the Samsung S5 had a rebate but the S4 did not, so he chose the S4. As he was getting the phone he was informed that it did in fact have a rebate. At this point it was very aggravating because the lies and bs being fed to us was ridiculous. He then asked if he is giving him false information on rebate phones then who can give him the ones that apply. None of them offered any assistance. Then the technician told my boyfriend to get out of the store or he would be escorted out. The Assistant Manager then tells the technician to stop and leave the building himself before this was to escalate. My boyfriend said he'll happily leave and go elsewhere but either wants his broken phone back or a piece of paper saying that Sprint has possession of his phone. The Assistant Manager threatened to call the cops and my boyfriend said "please do". He asked for his phone back and they claimed to not have it....they could not find it anywhere for 20min in the store until someone finally located it right before the police showed up. Everyone gave their statements and the store asked to no longer do business with him. They were incredibly RUDE AND UNPROFESSIONAL. It was DISGUSTING. The Assistant Manager had too tight of clothes with her boobs hanging out which was distasteful. In addition the technician had the Assistant Manager's name written on his hand with a heart over it in pen. NEVER going back there and NEVER recommending that store to anyone. Afterwards we went to the Sprint store at WestFarms Mall and they figured out the problem with my boyfriend's phone....the power button was broken. So they installed an app to fix the problem until the new S2 phone arrives, and gave my boyfriend his upgrade WITH THE REBATE. It was so easy and simple at that store and all of those staff members knew exactly what they were doing. That's where we will be going from now on and directing EVERYONE there. Awesome job...

Do yourselves a favor, read the reviews and definitely don't go to the store had the worst experience I've ever had with the cell phone company ever here. Decide one day to go here to switch from Verizon to Sprint, girl there Jessica told us that we would get $600 for our lines to cover the cancellation of Verizon seeing that we are dissatisfied with Verizon. My fiance had to clarify numerous times and asked her if it was true that sprint will be paying $600 for us to cancel Verizon and Jessica said numerous times yes Sprint will cover you for $600 to cancel both phone lines in the meantime we also traded in our two brand new phones that we had from Verizon they only gave us $200 a phone and gave us the option to use that $200 towards accessories in the store or have a check sent to us in up to 14 days I myself used some money to purchase accessories for my new phone and my fiance decided to have her whole check sent to her down the road. a few weeks later we still receive no checks I call the store ask the manager Dante what's going on with our checks for the phones that we traded in and the manager Dante has no idea what's going on and it's telling us that the salesperson Jessica should not have told us that we would be getting money for our phones when the money was supposed to go towards our Sprint bill well that's too bad because now you have to pay me for my phones after a very long process Sprint decides that they are going to pay us for our phones and send us a check which also took over a month after over a month we finally get our check and quite coincidentally the name is spelt wrong on the check so guess what I called Dante again and he tells me okay he's going to figure this out it's going to take a few days great a few more days all over again also in the process of this we were told as I've said before that Sprint cover $600 to cancel your previous phone contract well the girl at Sprint told us a lie Sprint does not cover $600 towards a contract they only cover 350 towards a contract and the only cover up to 600 if you have a lease for your phone through another company Jessica never told us that either needless to say I am still currently right now fighting this and I will continue to fight this until I get what I want one I'm going to get the money that they owe me for my phone because they took my phone and store which apparently they were not supposed to take the phone in store so they stole our phones granted they're trying to send us a check as they say but the check keeps coming with the wrong name on them kind of funny and they're still fighting this you telling us that they're only going to pay $350 towards our Verizon cancellation fee which I'm not going to stand for it because honestly I wouldn't have switched to Sprint if I knew that they weren't going to cover my Verizon bill do yourself a favor don't go to Southington take the extra drive and go to West Hartford they are much much better and they will help you with what you need to get help with my fiance and I went down to West Hartford and every single sales person there had shock on their face because they cannot believe what they did and Southington and they sat there and told us every single one of them to not give up and to continue fighting until we get what we want because they were in the wrong I am currently after writing this message calling Southington police because our phones are stolen hope this review...

I write this text with great sadness and dissatisfaction.

On Monday (05/27) I purchased a line online that would port my carrier as I only got the order number and no confirmation email. After logging in for a few days, I checked on the website and found it was processed but not sent because it was a promotion for just the line with a possible credit of $800 to pyoff my operator later, I contacted the customer center and they informed me that I should go to the store and just activate the line .

On Thursday (05/30) I went to the Southington store where the first thing the attendant asked me was why I went online to make this purchase (I don't know the relevance of this if I can purchase products in my home because I should go there to do it) so he told me that I just had to call the center to port my carrier and they would do it for me, so that's when my nightmare began. I called the center and received very good service and they did the portability and explained to me when I would receive the promotion amount and that everything would be ok! What I wasn't told was that when I ported my line would be canceled and I would be completely incommunicado as my cell phone was still blocked by my old carrier! As I had no signal from an incommunicable carrier and was unable to call anyone, I went back to the store and was answered by another person and explained the situation that I was without the line to even call another carrier and pay for portability. They told me they couldn't help me because my line was active and I should unlock the device. I went to the Att store to make the payment and ask for the line to be unblocked where I was informed that my line was canceled and I should wait for the next bill which would only come in 30 days or I should call the center (how am I going to call the center without a phone line? I have no signal on my phone) I went back to T-Mobile and was attended to by two girls who were very attentive but were unable to help me. I said that I am 7 months pregnant with a high-risk pregnancy and how would I be? home alone without being able to talk to anyone or call my doctor because my cell phone was blocked and I couldn't wait 30 days to unlock my device! And nothing was resolved, I had to go back to my house and try to resolve it online because it was incommunicable, that night I had a panic attack and my blood pressure went up because I couldn't communicate with anyone or even call someone to take me to the hospital. hospital, no phone, no GPS, nothing! So the other day I went to T-Mobile at West Farm Mall and they didn't do anything. I had to buy a new cell phone so I could have a phone line and try to communicate with someone!

It's unacceptable, you left me incommunicado for 24 hours while I was 7 months pregnant alone at home, you put my life and my daughter's life at risk, I had to pay $1200 for a new cell phone and I will still have to pay $800 to my old carrier! If I didn't have that money for a new cell phone, would I have to wait 30 days? This...