Kirkland's Home — Local services in Southlake

Had the worst experience at Kirklands southlake today. Two female store clerks were working up front. I shop Kirklands OFTEN & popped by the store with my mother to make a return. The woman at the register never greeted me or even spoke to me until I told her I needed to make a return. I was about to tell her that I loved the item, but it didn’t fit in the space for which I had made the purchase- however, she quickly cut me off & says “so you didn’t buy this here??” To which I responded, “I did buy it at Kirklands, just another location”. The associate rolled her eyes and said nothing more. She handed said items to the other store clerk who says “I thinks she should have to return it to the location where she purchased it” (???!!). Right in front of me.

My mother and I shopped around for 15 more minutes. My mom decided to buy a pillow. When she got to the check out, the associate says “oh, finished already??” in the most unfriendly tone.

Both clerks so, so rude. Terrible customer service. I hope Kirklands can...

The cashier was awesome. I think his name is Adrian. The females, were not. One almost ran over me, did not apologize, nor acknowledge me. Another one as well, never acknowledged me. Whatever happened to great customer service? But they have an amazing selection. The five stars are for Adrian and for their selection. I wish I could rate those ladies, i'd give...

From start to finish, my experience with Kirkland Home was seamless and positive.

Tracy was really helpful and she made my store experience smooth. She went above and beyond and provided great customer service. She also helped me put my dining chairs in my car.

I would highly recomend this store. And definitely...