Malouf's Fine Apparel — Local services in Southlake

Incredibly rude and demeaning staff. like a lot of the other reviews say the staff did not great nor would acknowledge me even after I asked for help.

I came into Maloufs looking to buy a classic black dress for an event I have coming up.

After a few minutes of walking around/looking I couldn’t find anything that I liked so I went to ask one of the female associate for help. After multiple attempts to gain assistance from this associate I asked her if she could help me find a fitted black dress, this associate looked me up and down with a soured expression and I quote said “ I don’t think we have anything of your size.” Turned her back and walked away from me. For reference I am 5 10, 160 pounds and my dress size is a 6/medium.

Obviously I left after that comment.

About an hour later I was walking past the window of the store and saw a black dress I liked I decided to go back into the store and ask what size and if I could try on that black dress from the window. I was told that the stores policy was to not allow people to try on any display item, which I know is not true because this is not my first time shopping at the store and not my first time wanting to buy something off a manikin.

Obviously the people who work at the store have a serious attitude problem and I really hope management takes these complaints seriously and does some kind of internal...

Five Star Review because of Five Star Service. I have been to the store a few times but this time I had to return a shirt I bought my wife because the tailor had not measured her sleeve length correctly. It’s was a very expensive shirt and I was anxious because I knew they would not be able to resell the shirt. It was ruined. The very nice man that sold it to me was there and greeted me with a warm smile. when I told him, his smile was as genuine as it was when he sold me the garment. He told us that would be no problem and said “you will never have a problem returning merchandise here”. I asked him his name….Michael Malouf he said. Outstanding. The owner. He gave my wife the option of a total refund or credit, without guilt or shame. Outstanding!! We...

Some of the worst customer service I have ever seen. I've visited this store 4 times and couldnt get any help in every attempt. I was looking for a bespoke men's suit like Brioni,Belvest, etc.

I will say that if you want a memorable shopping experience, stay away from this establishment. They are snotty and very unprofessional. Why would anyone want to lay down $15k or more with this kind service. If they were the last store in Texas where I could go to, I'd rather flush the money...