Postino Southlake — Restaurant in Southlake

My husband and I are both wine cult members so we have gone to Postino a lot in the past. We have also been to many different location, mostly in the Phoenix area. We have recently moved from Arizona to Texas, so this is only our second time dining at the Southlake location. This visit, we planned to pick up both of our wine cult bags, enjoy our monthly free glass of wine and share a bruschetta board. On the positive side, Will, our server was fantastic and went out of his way to accommodate our request. I am unable to eat cheese and most dairy. This has never been a problem before as they have always substituted whatever I wanted and we have been able to end up with wonderful bruschetta boards that I could eat without any additional charge. This time, however, I was told that I could only substitute the cheese for another cheese. If I wanted to have a non cheese sauce as the base, each bruschetta would be charged an additional $2.00. As I mentioned, Will was wonderful and said he would see what he could do and thought he could get the manager to credit the up charge since it was an allergy. When it came time to pay, he said that the manager was not able to discount the additional charges but she did give me half off my glass of wine. Although I’m sure her intentions were good, I only had one glass of wine and had planned to use my free monthly wine as I won’t be back before it expires. Also, since it was happy hour, the wine was only $6. So, I ended up paying the extra charges for the substitutions on the board, $3.00 for a glass of wine and I didn’t get to use my monthly free glass of wine. I realize that this was not a huge expense but it was certainly not the experience that we have been used to in the past. Also, there are no bruschetta options available on the menu for dairy free or no cheese and I hardly think that putting a different spread on the bread should require an additional charge. Both of our wine cult memberships will expire soon and we had planned on continuing our membership. Even though the food was good and the service was excellent, after our experience today, we will have to seriously consider whether we will continue as wine...

I just watched another one of our favorite server's leave in tear's. I have noticed since coming back a few months ago after a very bad experience about a year ago the past month or so our favorite waitresses are leaving? I especially love having my work meetings at Postinos in Southlake when Nava is our waitress. No matter the day you had or are having she makes you smile and laugh with her cute jokes and treatment. I especially like to be treated with 100% respect and to be completely honest I pay for the best service so I get it with my favorite waitresses. Now another one is most likely gone. I'm not sure I asked a server and was told she didn't know. It's funny when I see them leave with tear's (assuming management can't manage) they are never seen again. So if Nava happens to see this review please let me know where you go. I'm pretty sure you left too as I have seen so many go in the past month or so. My friends and I will come and see you. I could be wrong and she may be back but I will say if this server is gone, my friend's, co-workers and I will not be back. It's the service I demand that means the most to me. I can get a good bottle of wine and finger food somewhere else. I am not trying to down the restaurant however, your staff has been amazing to me and my crew💖 but you are running them off! I have seen management treat these server's in ways I would NEVER treat my staff. I appreciate all my staff does. We all have good and bad days but again this concerning. Another waitress leaves in tear's!?! What are they doing to the staff?! Poor management at this location. This is a restaurant in need of rescue. I will be finding out if another one of my server's has left. Especially our favorite one, Nava. I do not know her name but that is how she asks you call her. Addison location is to far for us so update pending on this review. I hope to...

We came here looking to try some of their bruschetta boards and to see what this place is all about. Right off the bat, this place looked cool from the outside. But, once we stepped in, we saw how cool it really was! There’s like a wall of clocks and I thought that was unique. The whole place was somewhat dimly lit. Which I tend to prefer. I would say it's a great vibe for a date! We were greeted by some of their friendly staff and got sat right away. Our server was friendly and told us that everyone there works as a team so if we need something, we can just ask whoever. You don't really see that kind of service much. I like that. I got their sparkling rose to start things off and I thought it tasted great! I ended up ordering a bruschetta board. I got the salami pesto, prosciutto mascarpone, brie apple fig, and the artichoke spread ones. I was surprised about how good they tasted. My favorite one was the artichoke spread. If you like spinach and artichoke dip, this is pretty much it without the spinach. The Apple fig one was also very good. Not overly sweet. The only one I would say was not AS good was the salami pesto. It was good but I felt like the pesto was missing something. Overall, the food was great! I do have to mention that although the service was great, the food took a long time to come out. It was busy but not that busy. I only mention this because it really did take a while and it just felt noticeably slow. All in all, I enjoyed this place and will probably come back...