Spanish Fort Premiere 14 Eastern Shore — Local services in Spanish Fort

Poor service, artsy theater in business district. Clerk up-sold large popcorn by telling us we could refill, even on the way out, then was closed when we came out. Didn't tell us 1:2 butter stations were closed. Inconvenient to go to other end of lobby. Then which machines weren't operating was not posted. So while I was waiting for kids to get back, a staff member asked if I needed help; I explained. No apology. At the same time, a woman who had been behind the counter said "oh, this butter station isn't working." I said I wished she would have informed earlier. No apology. $42 for 1 adult @ $8.75, 2 kids @ $6.75, large popcorn, 2 large drinks @ $12.75, but no itemized receipt. I asked for one, was told no. Inside theater, too many seats removed in wheelchair-accessible section. They assume everyone will stay in their wheelchair. So, if you transfer and use a theater seat, you can't sit with more than one other person. Only 3 seats, 2 on one end and then 1 way down on other end. Love the décor, bathrooms super clean and wow factor! Though long drive from West Mobile, well situated with tons of restaurants and shopping, and right behind big bookstore w/coffeeshop, so you can kill time/combine outings. Wheelchair-users will have to move car frequently though bc shopping center is missing curbcuts at key places. NEEDS more wheelchair access throughout. Premier shows movies that the AMCs, who have ruined the former Carmikes in Mobile,...

I tried to go and enjoy a movie with my young son last night and experienced a nasty ordeal. I went to Malbus to the movies. As I walked in, there were 4 lines. Since I am disabled, I choose the shortest line. When it came my turn to buy tickets and concessions I was very rudely treated. The young boy sold me my tickets but refused to sell me any popcorn as the line next to me was longer than my line. When I asked to speak to the manager he stated that he was the person in charge (he lied about being the manager as I did speak to a manager named Jacob when I was leaving after the movie). I had the choice of going on and seeing the movie or leaving without a refund of my two tickets I had already purchased. While the manager i dealt with was professional (he didn’t laugh in my face like the first guy did) he did not apologize for the other person’s actions. I’m 59 and disabled. This was definitely discrimination. If I were you, I’d go the movies in Daphne and not Spanish Fort otherwise you too will have to deal with discrimination, rudeness, and a very...

I have never watched a movie in this theater, but a good friend of mine will ONLY use this theater. For this friend's birthday, I decided a Premiere Cinemas Gift Card was the way to go. We live in Mobile, and I was en route to the theater when I realized they were likely "closed" (the last movie had already begun, but was still playing). I called and spoke to Asst. Manager (First name) Houston and he told me he'd leave a door unlocked so I could get in to see him at the Concession stand to purchase the gift card. When I arrived, as promised, a door was unlocked and propped open. I went straight to the concession stand and Houston greeted and assisted me with a smile and pleasant demeanor even though I'd interrupted the cleaning/closing down process.

I'd use this theater again in a heartbeat. Even the other employees that were working all smiled, said hello, and were genuinely pleasant (not the fake "customer service" pleasant that we've all had to utilize at...