DICK'S Sporting Goods — Local services in Spring Hill

Ordered a pair online of air max 270s and picked them up, made the mistake of not checking them due to being in a hurry my fault but noticed when I got home the box had water damage. I tried them on and they didn’t fit. I took them back to the store to exchange them and the young lady at the register flipped them over looked at the bottom and said “you wore them!” I said no ma’am I did not I picked them up yesterday and didn’t look at the bottoms however look at the box it’s water damaged. She exchanged them but said she could only do it this one time. It was frustrating that she didn’t ask but just assumed I wore these shoes. And my mistake I now know to check them in front of the cashier online order or not however, just want to add when they brought me the bigger size the bottoms were all messed up and scratched so I asked them to bring me a different pair and the second pair was on a mani but in better shape. Perhaps before you assume, you do let customers try the shoes on in store. Also I have morals and wouldn’t wear a pair of shoes and return them, much less I didn’t even have those shoes in my possession for a full 24 hours and bought them for a new job I start on Monday. Customer service...

Never in my life have I been so embarrassed and offended dealing with a store manager(s).... I'm doing holiday shopping with my daughter and noticed on my bank app that I was charged twice. You would think this would be a simple fix due to a honest mistake by either the cashier or technology on their end but of course not!! Instead I had to have a heated argument with four different employees/managers with them refusing to give a refund even though I showed them their mistake on my bank app. One employee even had the nerve to have me log in and out of my bank account in front of my daughter and the other shoppers. Made me feel like I was trying to commit fraud over a $100+ overcharge. Any other company would have refunded me upon providing proof of my bank account showing that I was charged twice. Never in my life have I dealt with such embarrassment. And my honest opinion I think one of the employees is stealing and taking the money out of the cash funds at the end of the night. I wouldn't be surprised if it was a manager themselves...

Let me tell you a story about returns at Dick’s Sporting Goods so you don’t fall in the same problem. I purchased like a $19 cushion that you would sit on it like a stadium. I was purchased it for my computer chair, but it doesn’t matter I purchased it on Friday went home took the little paper tag off of it. Set on it for 20 minutes or so, and decided it was like a rock and decided to return it. I put the paper tag back on it and went back to Dick‘s on Monday. They informed me it was now used, and they didn’t take any used item back, which means anything that you take the tag off of and don’t lie to them that you didn’t set it on your counter put it in your tackle box. Take the rod home and decide after you put it together you didn’t like it. You can’t return it or even get a store credit which I’ve been happy to accept. They told me no it’s used. It’s yours. That’s my experience and my last experience with Dick’s Sporting Goods over $20 and I’ve been shopping with Dick’s Sporting Goods ever since they opened in my community 15 years...